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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in healthcare revenue cycle management, focusing on billing accuracy, compliance with HIPAA and other regulations, and performance improvement through data analysis. Proven ability to lead contractor teams, facilitate onboarding, and ensure high-quality output while managing multiple priorities.
Highest-signal resume keywords
Healthcare Revenue Cycle ManagementQuality AssuranceData AnalysisHIPAA ComplianceStakeholder Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Billing OperationsAuditingPerformance OversightRCM WorkflowsMicrosoft ExcelReporting ToolsQuality FrameworksProcess ImprovementContractor ManagementKPI Monitoring
Soft Skills
Strong CommunicationProblem-SolvingDecision-MakingIndependenceAccountability
Industry Keywords
Insurance DiscoverySLA AdherencePatient Information ConfidentialityFCRAGLBA
About the role
Key responsibilities & impact- Oversee daily billing operations executed by contractor resources to ensure accuracy, timeliness, and SLA adherence
- Provide direction, guidance, and support to contractors without structured or recurring 1:1 management
- Facilitate onboarding of new contractors, including process training, system access coordination, and workflow alignment
- Act as a point of escalation for operational questions, workflow clarification, and issue resolution
- Address customer questions and resolve billing issues while aligning service delivery with client expectations
- Partner with internal stakeholders and customer teams to resolve billing discrepancies and maintain satisfaction
- Conduct and oversee targeted quality audits across Insurance Discovery billing activities
- Analyze audit results to identify trends, risks, and improvement opportunities
- Provide feedback and recommendations to contractors and leadership to improve accuracy and reduce errors
- Support post-training and onboarding quality reviews
- Ensure billing activities adhere to HIPAA, payer guidelines, and company compliance standards
- Validate insurance identification and billing practices and escalate compliance gaps or process failures
- Prepare and review operational and quality reports tracking productivity, accuracy, and trends
- Monitor KPIs and SLAs and use data insights to guide process improvements and contractor performance expectations
- Collaborate with QA, Compliance, Training, and Client Services teams
- Provide leadership updates on performance, risks, and improvement initiatives
- Recommend and support workflow, billing accuracy, operational efficiency, and quality-control improvements
- Promote accountability, compliance, and high-quality output across contractor teams
Requirements
What you’ll need- Bachelor’s degree preferred; equivalent experience considered
- 4–7 years of experience in healthcare revenue cycle management or Insurance Discovery billing
- Experience working with contractor or vendor-based teams preferred
- Strong background in quality assurance, auditing, or performance oversight
- Deep understanding of RCM workflows including billing, eligibility, AR, and denials
- Proven ability to analyze data and drive performance improvements
- Strong communication and stakeholder management skills
- Proficiency in Microsoft Excel and reporting tools
- Experience supporting remote, distributed teams
- Knowledge of quality frameworks (e.g., Six Sigma or similar)
- Ability to work independently while managing multiple priorities
- Strong problem-solving and decision-making capabilities
- Adherence to HIPAA, FCRA, GLBA, and other applicable laws and company policies
- HIPAA-compliant handling of patient information and awareness of confidentiality obligations
Benefits
Comp & perks- FinThrive states it continually enhances the colleague experience with new perks and benefits; current offerings are provided at finthrive.com/careers-benefits.
- Equal Opportunity Employer