Service Coordinator

FIREFLY - Physical, Emotional, Developmental and Community Services

. Engage children, youth, and families to identify their vision, strengths, and goals.

Posted 10/8/2026full-timeKenora • CanadaMid-LevelSenior💰 CA$58,413 - CA$89,681 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong service planning and coordination skills, with a focus on individualized, strength-based approaches for children and families with complex needs. Proficient in facilitating multi-disciplinary team meetings and navigating local, regional, and provincial resources to ensure high-quality, family-centered care.

Highest-signal resume keywords

Undergraduate Degree In Human ServicesExperience Working With Children And FamiliesMulti-Disciplinary Team CoordinationConflict Resolution And Negotiation SkillsAdvanced Written And Verbal Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Strength-Based Assessment SkillsService Planning And CoordinationIntegrated SMART Goals WritingProject Management SkillsProficiency In Electronic Client Databases

Soft Skills

Strong Leadership SkillsExcellent Team Facilitation SkillsAbility To Build Trusting RelationshipsCultural AwarenessEmotional Intelligence

Tools & Technologies

EMHwareWord Processing Software

Certifications & Qualifications

Clear Criminal Record Check

Industry Keywords

Family-Centered CareCommunity DevelopmentSocial Service SystemSpecial Needs ServicesDiverse Cultural Backgrounds

About the role

Key responsibilities & impact

Engage children, youth, and families to identify their vision, strengths, and goals.
Develop individualized, strength-based Coordinated Service Plans.
Facilitate inter-agency, multi-disciplinary team meetings.
Lead collaborative planning processes to ensure seamless service delivery.
Connect families with appropriate local, regional, and provincial services.
Monitor progress and adjust service intensity based on changing needs.
Apply standardized screening tools.
Support conflict resolution and guide teams through competing priorities.
Initiate and facilitate complex special needs process when needs exceed locally available resources.
Contribute to community development by participating in and leading community networks supporting children with special needs.
Maintain a high standard of professional conduct and quality of care.
Report to the Clinical Manager.

Requirements

What you’ll need

Undergraduate Degree in Human Services or equivalent combination of education and experience
Minimum 3 years' experience working directly with children, youth, and families with multiple and/or complex special needs
Demonstrated experience coordinating services across multiple systems and sectors
Recent experience working as part of a multi-disciplinary team, ideally across agencies
Experience supporting families in the Kenora and Rainy River Districts
Experience writing integrated SMART goals involving multiple service providers
Demonstrated commitment to high-quality, family-centred care
Experience working with children and families/caregivers from diverse cultural backgrounds
Strength-based, solution-focused, holistic assessment skills
Strong service planning and coordination skills
Ability to tailor service levels to child and family needs
Strong leadership skills
Excellent team and meeting facilitation skills
Ability to guide teams toward consensus
Conflict resolution and negotiation skills
Advanced written and verbal communication skills
Ability to build strong, trusting relationships with families and service providers
Extensive knowledge of broader social service system for children and families
Knowledge of local, regional, and provincial resources
Ability to navigate evolving systems of care
Strong organizational and time management skills
Ability to manage competing priorities with minimal supervision
Project management skills, including workflow and small project planning
Proficiency in word processing and electronic client databases; experience in EMHware would be beneficial
Commitment to continuous improvement
Cultural awareness and respect for diverse beliefs and traditions
High standards of professionalism and ethical conduct
Ability to manage competing priorities while maintaining high-quality work
Demonstrated professionalism, emotional intelligence, and alignment with FIREFLY's values
Clear Criminal Record Check required upon hire
Travel within the service region is required
Ability to manage a reasonable workload with effective prioritization and follow-up while meeting quality standards
Some evening and weekend work required based on service demands
Ability to work both independently and collaboratively
Commitment to role modeling FIREFLY vision and values
Commitment to promoting and adhering to FIREFLY's health and safety policies

Benefits

Comp & perks

Opportunity to join the Healthcare of Ontario Pension Plan (HOOPP)
Vacation entitlement starting at 4%, plus paid time off between Christmas and New Year's
Paid sick leave earned monthly at a rate of 1 day per month
Additional paid time off including Wellness Days, and Community Service & Cultural Days.
Professional development opportunities and access to training resources.
Supportive workplace culture focused on teamwork and well-being.