Customer Trust Specialist

Fireworks AI

. Handle customer security questionnaires, RFPs, and vendor evaluations end to end .

Posted 11/6/2026full-timeLondon • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing customer security questionnaires and vendor evaluations while ensuring compliance with SOC 2, ISO 27001, and GDPR frameworks. Possesses strong written communication skills and a collaborative approach to cross-functional teamwork.

Highest-signal resume keywords

Customer-Facing Security ExperienceSecurity Questionnaire ManagementSOC 2 ComplianceISO 27001 KnowledgeAWS, GCP, or Azure Proficiency

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Security QuestionnairesGRC RolesData Protection AgreementsMaster Service AgreementsControl RequirementsTrust AutomationAI-Assisted ToolingEncryptionData FlowsAutomation Guardrails

Soft Skills

Strong Written CommunicationDetail-Oriented MindsetCollaborative ApproachSound Escalation Judgment

Tools & Technologies

OneTrustSaaS ArchitecturesAI/ML PlatformsLLM Inference

Industry Keywords

UK GDPREU Data-TransferNIST FrameworksTrust CenterSecurity Whitepapers

Tech Stack

Tools & technologies

AWSAzureGoogle Cloud Platform

About the role

Key responsibilities & impact

Handle customer security questionnaires, RFPs, and vendor evaluations end to end
Operate and improve the trust automation platform and review generated answers for accuracy
Maintain the governed knowledge base and ingest evidence from SOC 2, ISO 27001/27701/42001, HIPAA, and penetration tests
Handle evidence requests, Trust Center access, and one-off customer security questions
Join prospect and customer calls with Sales and Solutions, especially for UK and EMEA customers
Support Legal and Deal Desk with security and privacy terms in DPAs and MSAs, including UK GDPR and EU data-transfer questions
Follow standard-position and escalation rules for Legal, Security, and Engineering sign-off
Track knowledge-base gaps, recurring unanswered questions, and automation efficiency
Maintain Trust Center content, security whitepapers, and supporting evidence
Grow into broader program ownership, AI-assurance coverage, and cross-functional influence

Requirements

What you’ll need

3 to 5 years of experience in customer-facing security, trust, or GRC roles
Hands-on experience with security questionnaires and customer security-review processes across CAIQ, SIG, custom spreadsheets, OneTrust, and similar portals
Experience with SOC 2, ISO 27001, GDPR/UK GDPR, and NIST frameworks
Some exposure to DPAs and MSAs, with ability to connect contract language to security controls
Strong written communication and ability to provide clear, accurate answers to control requirements
Working knowledge of AWS, GCP, or Azure and SaaS architectures
Comfortable discussing encryption, isolation, and data flows with technical buyers
Interest in trust automation and AI-assisted tooling, with understanding of automation guardrails
Precise, detail-oriented mindset and sound escalation judgment
Collaborative, low-ego approach
Comfortable working with a US-based team, including overlap with US Eastern hours
Familiarity with AI/ML platforms, LLM inference, or AI governance concepts is a bonus

Benefits

Comp & perks

Equal-opportunity employer committed to diversity and inclusion
Opportunity to work with world-class engineers and AI researchers
Professional growth through broader program ownership, AI-assurance coverage, and cross-functional influence
Exposure to bleeding-edge AI infrastructure and model-serving technology