Assistant Manager, Concierge

First Advantage

. Oversee a team of healthcare concierge members and guide them to become experts in drug and healthcare services .

Posted 11/6/2026full-timeRemote • United StatesMid-LevelSenior💰 $50,000 - $56,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing healthcare concierge teams, focusing on coaching, productivity monitoring, and client satisfaction. Proficient in operational management, training, and fostering a collaborative team environment while ensuring adherence to healthcare service standards.

Highest-signal resume keywords

Team SupervisionHealthcare Services FamiliarityCustomer Service ExcellenceMicrosoft Office ProficiencyKPI Tracking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Team ManagementKPI TrackingOperational ManagementTraining and DevelopmentCustomer ServiceAttention to DetailOrganizational SkillsProblem Solving

Soft Skills

CollaborationCommunicationMotivationIntegrityDependability

Tools & Technologies

Microsoft Office SuiteDatabase LookupsOperating SystemsInternet Applications

Industry Keywords

Healthcare ConciergeClient SupportOccupational Health ProgramsSOPsCall-Center Environment

About the role

Key responsibilities & impact

Oversee a team of healthcare concierge members and guide them to become experts in drug and healthcare services
Manage daily operations, including coaching, monitoring productivity, and addressing escalated concerns
Coordinate drug and occupational health programs
Support candidates and track KPIs related to productivity, quality, and team morale
Provide ongoing training and support on work processes and SOPs
Continuously monitor team productivity and quality to ensure client satisfaction
Address team inquiries and provide guidance, coaching, and feedback
Escalate issues or concerns to the Concierge Operations Manager
Update and refine procedures and protocols to improve efficiency
Onboard and integrate new team members
Deliver exceptional customer service for clients
Foster a positive team environment by leading with integrity and setting a strong example
Track and manage team performance to ensure goals and KPIs are met
Communicate effectively with internal and external teams

Requirements

What you’ll need

Associate Degree or equivalent work experience; Bachelor’s Degree preferred
Proven experience in supervising and motivating a team to achieve performance goals
Familiarity with healthcare services and understanding of client needs
Experience in customer service or call-center environments is a plus
Comfortable with technology; proficient in navigating operating systems, internet, Excel, and software applications
Strong customer-focused mentality with excellent attention to detail to ensure accuracy and quality
Proficient in Microsoft Office Suite, internet searches, and database lookups
Ability to manage multiple priorities effectively with strong organizational skills and attention to deadlines
Capable of following company and customer-specific directions while working autonomously
Energetic, self-motivated, and detail-oriented with a strong work ethic
Collaborative team player, comfortable working with diverse teams, both locally and remotely
Willingness to work overtime as needed to meet team and client needs
Experience providing exceptional client support and service
Proficient in reading, writing, and speaking English
Punctual and dependable, with a strong commitment to meeting job expectations
Must be based and authorized to work in the United States

Benefits

Comp & perks

Employee Impact Groups
FA Cares volunteer opportunities
Mentorship Advantage Program
SOAR, award-winning manager development program
Ability to work remotely
Medical, Vision, Dental, and supplementary benefit plans
Paid Parental Leave
Bereavement leave
401k with an employer match
Employee Stock Purchase Plan (ESPP)
Competitive and flexible Paid Time Off (PTO)
9 paid company holidays
Volunteer Time Off Policy (VTOP) up to 8 hours a year