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Associate Customer Success Partner
First Advantage. Act as the primary point of contact for assigned customers, internally and externally .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer relationship management skills, focusing on identifying opportunities for improvement and delivering exceptional customer experiences. Capable of developing pricing strategies and managing contract renewals while meeting retention and growth targets.
Highest-signal resume keywords
Customer Relationship ManagementPricing Strategy DevelopmentCustomer Satisfaction KPIsCross-Functional CollaborationContract Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
CommunicationProblem SolvingCustomer EngagementPresentation SkillsAnalytical Thinking
Industry Keywords
Customer ProgramsContract RenewalsBusiness ReviewsAccount DocumentationUp/Cross-Selling
About the role
Key responsibilities & impact- Act as the primary point of contact for assigned customers, internally and externally
- Identify gaps in customer programs and opportunities for improvement
- Communicate FADV’s value proposition, pricing, procedures, and competitive advantages
- Develop pricing strategies, terms, and conditions for contract renewals and obtain approvals and signatures
- Lead bi-weekly customer engagement calls and provide meeting recaps
- Resolve problems and pursue product or service expansion opportunities
- Collaborate with cross-functional teams to achieve customer objectives
- Address, escalate, and own customer issues through resolution and closure
- Provide alternative solutions and improve customer experience
- Meet or exceed customer satisfaction KPIs
- Deliver reports and presentations on FADV products and services
- Maintain open issue logs, project plans, business records, and account documentation
- Track and document account achievements, risks, and opportunities
- Prepare and deliver quarterly business reviews
- Complete data and forecast updates accurately and on time
- Manage customer contract events and documentation
- Prepare renewal proposals, perform analysis, and secure approvals
- Meet or exceed monthly, quarterly, and annual retention, growth, and up/cross-selling quotas
Requirements
What you’ll need- No explicit education, experience, certification, technical skill, or language requirements stated