Associate Customer Success Partner

First Advantage

. Drive retention, expansion, and overall growth of First Advantage’s enterprise accounts .

Posted 10/15/2026full-timeRemote • United StatesMid-Level💰 $65,000 - $75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in sales account management, focusing on retention and growth of enterprise accounts while effectively engaging cross-functional resources. Proficient in developing and executing strategic account plans, analyzing customer needs, and delivering tailored solutions.

Highest-signal resume keywords

Sales Account ManagementConsultative Sales CapabilitiesCustomer Relationship ManagementMS Office ProficiencyAnalytical Problem-Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales Account ManagementComplex Solutions ManagementRevenue Objectives AchievementCustomer Program AnalysisContract Management

Soft Skills

Strong Communication SkillsInterpersonal SkillsTime-Management AbilitiesOrganizational SkillsProblem-Solving Skills

Tools & Technologies

MS Office Applications

Certifications & Qualifications

Bachelor's Degree or Equivalent

Industry Keywords

Enterprise AccountsCross-Functional ResourcesCustomer Risk and ComplianceMarket PenetrationBusiness Reviews

About the role

Key responsibilities & impact

Drive retention, expansion, and overall growth of First Advantage’s enterprise accounts
Sell First Advantage products and solutions within a mid-size portfolio of named accounts
Develop, maintain, and execute sales account plans with internal partners and external customer stakeholders
Meet or exceed monthly and annual revenue objectives
Identify and drive expansion of additional products and solutions to fit customer needs
Engage cross-functional resources to maximize revenue opportunities and market penetration
Articulate First Advantage benefits, answer client questions, and implement solutions
Maintain knowledge of competitor offerings and sell First Advantage’s advantages
Prepare and deliver quarterly and annual customer business reviews
Analyze trends, recommend customer program changes, and resolve business problems
Maintain knowledge of customer risk and compliance programs, configurations, pricing, procedures, and adjudication matrices
Share and implement best practices through ongoing consultation and thought leadership
Establish and maintain customer relationships at all levels
Lead and coordinate cross-functional resources in a matrixed environment
Review program performance with internal account and support teams
Manage MSAs, Schedule As, Statements of Work, SLAs, and SOPs
Manage contract renewals and partner with the RFP team on proposal responses
Develop and deliver unsolicited renewal proposals
Monitor program compliance and develop customer reporting programs
Perform other duties as assigned

Requirements

What you’ll need

Bachelor's Degree or equivalent
3-5 years proven experience and track record in sales account management, managing complex solutions and products for strategic National and or Global accounts with executive relationship experience
Work experience in the professional sales environment preferred
Proficiency with MS Office applications, including Word, PowerPoint, and Excel
Strong oral and written communication and interpersonal skills
Outstanding multi-tasking and time-management abilities
Excellent organizational, analytical, problem analysis and problem-solving skills
30% travel required
Demonstrate consultative sales capabilities, exhibiting a professional demeanor and business maturity
Individual must be located and authorized to work in the United States

Benefits

Comp & perks

Ability to work remotely with occasional business travel
Medical, Vision, Dental, and supplementary benefit plans
401k with an employer match
Employee Stock Purchase Plan (ESPP)
Competitive and flexible Paid Time Off (PTO)
9 paid company holidays
Access to tech and growth opportunities
Leaders who want you to succeed