Customer Success Partner

First Advantage

. Share responsibility with a Strategic CSP for growth and retention of the shared client portfolio and Healthcare Vertical’s top strategic accounts .

Posted 10/26/2026full-timeRemote • IndiaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client relationship management and consultative selling, with a strong focus on delivering superior client experiences and driving revenue growth through strategic account planning and risk assessment.

Highest-signal resume keywords

Client Relationship ManagementConsultative Selling SkillsSalesforce.com ManagementAnalytical SkillsMicrosoft Office Expertise

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client-Facing ExperienceSales ManagementAccount Growth StrategiesRisk AssessmentContract StructuringScreening Program ImplementationBusiness DevelopmentPerformance AnalysisNegotiation SkillsCross-Selling

Soft Skills

Strong Client FocusExcellent Communication SkillsTeam CollaborationIndependent Work AbilityListening Skills

Tools & Technologies

Salesforce.comMicrosoft ExcelMicrosoft PowerPoint

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Healthcare VerticalClient Portfolio ManagementCustomer SatisfactionIncremental Products and ServicesFA Production Systems

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Share responsibility with a Strategic CSP for growth and retention of the shared client portfolio and Healthcare Vertical’s top strategic accounts
Manage end-to-end customer accounts and day-to-day customer background screening programs
Develop strategic customer relationships and identify opportunities to expand SBC’s footprint through incremental products and services
Implement and manage screening programs aligned with customers’ organizational needs and goals
Structure and implement long-term customer contracts and agreements to renew and grow revenue
Understand client organizational dynamics, discover business models and core initiatives, and support goal achievement using FA products and services
Develop multi-level relationships with key decision makers and influencers to support retention and relationship stability
Create strategic account plans to grow customer revenue and deliver customer satisfaction
Liaise among clients, internal departments, and partners to provide program guidance
Manage client interactions using Salesforce.com
Conduct regular business reviews to mitigate client risk and enhance screening programs
Grow the customer book of business through revenue retention and new business

Requirements

What you’ll need

Bachelor's degree or equivalent experience
2+ years’ experience in a client-facing role (Preferred)
Sales and/or sales management experience
Team management experience is a plus
Strong client focus and commitment to delivering superior client experience
Consultative selling skills, including expanding account reach, up/cross selling, and new business development
Negotiation and listening skills
Analytical skills to assess risk and opportunity, address client needs, analyze performance indicators, and inform strategies and tactics
Excellent oral and written communication skills
Microsoft Office – Expert, especially Excel and PowerPoint
Salesforce.com – Intermediate
High comfort level with technology and software systems
Ability to perform duties within strict deadlines
Ability to work both within a team and independently
Solid knowledge of FA production systems

Benefits

Comp & perks

No candidate fees at any stage of the recruitment process
Equal employment opportunity and commitment to a workplace and recruitment process free from unlawful discrimination, harassment, and retaliation