Customer Success Partner

First Advantage

. Develop clear and thorough sales account plans for named strategic accounts.

Posted 11/12/2026full-timeRemote • United StatesMid-LevelSenior💰 $75,000 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in sales account management, focusing on strategic accounts and complex solutions. Proficient in developing account plans, analyzing trends, and maintaining strong customer relationships while achieving revenue objectives.

Highest-signal resume keywords

Sales Account ManagementC-Level Relationship ManagementRevenue Tracking and AnalysisMS Office ProficiencyCustomer Relationship Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account PlanningRevenue AnalysisProject ManagementBusiness Review PreparationContract Management

Soft Skills

Strong Communication SkillsInterpersonal SkillsTime ManagementOrganizational SkillsProblem-Solving Skills

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Background ScreeningOccupational Health ProgramsStrategic AccountsCompetitive AnalysisCross-Functional Collaboration

About the role

Key responsibilities & impact

Develop clear and thorough sales account plans for named strategic accounts.
Track revenue trends, sales opportunities, and competitive threats.
Meet or exceed monthly and annual revenue objectives.
Identify additional products and solutions to provide to customers.
Identify cross-functional resources needed to maximize revenue opportunities.
Articulate First Advantage benefits and answer client questions or implement solutions promptly.
Maintain knowledge of competitors’ offerings and effectively sell First Advantage advantages.
Prepare and deliver quarterly and annual client business reviews.
Document and manage action and project plans.
Analyze trends, recommend customer program changes, and resolve business issues.
Maintain knowledge of customers’ background screening and occupational health programs.
Establish and maintain customer relationships and provide leadership in a matrixed environment.
Partner with the internal account team to review program performance.
Manage MSAs, Schedule As, Statements of Work, SLAs, SOPs, contract renewals, and RFP responses.
Develop and deliver renewal proposals.
Manage customer monitoring and reporting programs.
Perform other duties as assigned.

Requirements

What you’ll need

Bachelor's Degree, or equivalent work experience.
3+ years proven experience and track record in professional account management or sales account management, managing complex solutions and products for strategic National and or Global accounts with C-level relationship experience.
Proficiency with MS Office applications including Word, PowerPoint, and Excel.
Strong oral and written communication, and interpersonal skills.
Outstanding multi-tasking and time-management abilities.
Excellent organizational, analytical, problem analysis and problem-solving skills.
Demonstrated networking capabilities, exhibiting a professional demeanor and business maturity.
Individual must be legally authorized to work in the United States.
Light travel may be required.

Benefits

Comp & perks

Ability to work remotely with occasional business travel
Medical, Vision, Dental, and supplementary benefit plans
401k with an employer match
Employee Stock Purchase Plan (ESPP)
Competitive and flexible Paid Time Off (PTO)
9 paid company holidays
Access to tech and growth opportunities
Leaders who want you to succeed