Customer Success Partner

First Advantage

. Grow revenue in strategic named accounts through sales of First Advantage products and solutions .

Posted 9/23/2026full-timeRemote • IndiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in strategic account management, focusing on revenue growth and client relationship development. Proficient in analyzing customer trends and managing complex solutions for national and global accounts.

Highest-signal resume keywords

Account ManagementRevenue GrowthC-Level Relationship ManagementMS Office ProficiencyProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account PlanningRevenue AnalysisCustomer Relationship ManagementRoot-Cause AnalysisContract Management

Soft Skills

Communication SkillsInterpersonal SkillsMultitasking AbilitiesOrganizational SkillsNetworking Capabilities

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Background ScreeningOccupational Health ProgramsEnterprise PenetrationCompetitive AnalysisClient Business Reviews

About the role

Key responsibilities & impact

Grow revenue in strategic named accounts through sales of First Advantage products and solutions
Develop and maintain strategic account plans and define resource deployment to increase enterprise penetration
Maintain existing account revenue
Coordinate with clients, operations management, and technology to maintain service levels
Develop sales account plans detailing customer, industry, risk history, revenue trends, opportunities, and competitive threats
Meet or exceed monthly and annual revenue objectives
Identify additional products, solutions, and cross-functional resources to maximize revenue opportunities
Explain First Advantage pricing, procedures, organization, and benefits to customers
Maintain knowledge of competitor offerings and effectively communicate First Advantage advantages
Prepare and deliver quarterly and annual client business reviews
Document and manage action and project plans
Analyze customer-program trends and recommend changes
Intervene to ensure customer satisfaction and resolve business problems through root-cause analysis
Maintain knowledge of customers' background-screening and/or occupational-health programs, configurations, pricing, procedures, and adjudication matrices
Establish customer relationships at all levels and provide internal leadership in a matrixed environment
Partner with internal account teams to review program performance
Manage contractual documentation, renewals, RFP responses, and unsolicited renewal proposals
Manage customer monitoring and reporting programs
Perform other duties as assigned

Requirements

What you’ll need

Bachelor's degree or equivalent work experience
3–5+ years of proven experience and track record in professional account management or sales account management
Experience managing complex solutions and products for strategic National and/or Global accounts
C-level relationship experience
Proficiency with MS Office applications including Word, PowerPoint, and Excel
Strong oral and written communication and interpersonal skills
Outstanding multitasking and time-management abilities
Excellent organizational, analytical, problem analysis, and problem-solving skills
Demonstrated networking capabilities, professional demeanor, and business maturity
Willingness to travel locally, interstate, and between cities as needed for official purposes

Benefits

Comp & perks

Equal opportunity employment and a workplace and recruitment process free from unlawful discrimination, harassment, and retaliation