Customer Success Partner – Healthcare Vertical

First Advantage

. Serve as a consultative sales and enterprise-level account management professional within the Strategic Account Management Team .

Posted 10/22/2026full-timeRemote • United StatesMid-LevelSenior💰 $75,000 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in consultative sales and enterprise-level account management, with a strong focus on revenue growth and strategic account planning. Proven ability to manage complex solutions for national and global accounts while maintaining strong customer relationships and delivering impactful business reviews.

Highest-signal resume keywords

Account ManagementConsultative SalesC-Level Relationship ManagementRevenue Growth StrategiesMS Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account PlanningRevenue TrackingContract ManagementRFP Proposal DevelopmentProject Management

Soft Skills

Strong Communication SkillsInterpersonal SkillsTime ManagementOrganizational SkillsProblem-Solving Skills

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Background ScreeningOccupational Health ProgramsStrategic AccountsEnterprise SolutionsCross-Functional Coordination

About the role

Key responsibilities & impact

Serve as a consultative sales and enterprise-level account management professional within the Strategic Account Management Team
Grow revenue through sales of First Advantage products and solutions within named strategic accounts
Develop and maintain strategic account plans
Define strategic resource deployment to increase enterprise penetration of First Advantage solutions
Maintain existing account revenue
Coordinate with clients, operations management, and technology to maintain service levels
Track revenue trends, sales opportunities, and competitive threats
Meet or exceed monthly and annual revenue objectives
Identify additional products and solutions for customers
Coordinate cross-functional resources to maximize revenue opportunities
Prepare and deliver quarterly and annual client business reviews
Document and manage client action and project plans
Analyze trends, recommend customer program changes, and resolve root-cause issues
Maintain knowledge of customers' background screening and/or occupational health programs
Establish and maintain customer relationships at all levels
Provide internal leadership in a matrixed environment
Partner with internal account teams to review program performance
Manage MSAs, Schedule As, Statements of Work, SLAs, and SOPs
Manage contract renewals and RFP proposal responses
Develop and deliver renewal proposals
Manage customer monitoring and reporting programs
Perform other duties as assigned

Requirements

What you’ll need

Bachelor's Degree, or equivalent work experience
3+ years proven experience and track record in professional account management or sales account management
Experience managing complex solutions and products for strategic National and/or Global accounts
C-level relationship experience
Proficiency with MS Office applications including Word, PowerPoint, and Excel
Strong oral and written communication and interpersonal skills
Outstanding multi-tasking and time-management abilities
Excellent organizational, analytical, problem analysis, and problem-solving skills
Demonstrated networking capabilities
Professional demeanor and business maturity

Benefits

Comp & perks

Ability to work remotely with occasional business travel
Medical, Vision, Dental, and supplementary benefit plans
401k with an employer match
Employee Stock Purchase Plan (ESPP)
Competitive and flexible Paid Time Off (PTO)
9 paid company holidays
Access to tech and growth opportunities
Leaders who want you to succeed