Operations Specialist – DEC 2026, JAN 2027 Batches

First Advantage

. Manage inbound and outbound calls for employment, education and other reference verifications.

Posted 10/23/2026full-timeRemote • PhilippinesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong communication skills for managing inbound and outbound calls, conducting reference verifications, and coordinating with various departments. Proficient in database management and basic computer applications, ensuring accurate updates and quality checks.

Highest-signal resume keywords

Reference VerificationDatabase ManagementInbound Call ManagementExcellent English CommunicationRemote Work Flexibility

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Reference VerificationDatabase ManagementBasic Computer ApplicationsMicrosoft OfficeWeb Browsers

Soft Skills

Communication SkillsInvestigative SkillsOrganizational Skills

Industry Keywords

BPO ExperienceBackground CheckClient CoordinationQuality ChecksNight Shift

About the role

Key responsibilities & impact

Manage inbound and outbound calls for employment, education and other reference verifications.
Obtain verification and reference information via phone, fax, mail, etc.
Investigate and confirm reference credibility.
Update reference contact information within the database.
Answer telephone and email inquiries from candidates and clients concerning the status of a background check request.
Call specific organizations or schools as requested by clients and contact referees for clarification.
Coordinate with other departments via phone and email regarding the status of background checks.
Transfer calls to appropriate departments.
Update the database and complete verification reports.
Set up client orders.
Complete database checks.
Perform work allocation duties and quality checks.
Perform other duties and responsibilities as assigned.

Requirements

What you’ll need

Candidate must at least have spent 2 years in College or 1 year in college with BPO experience.
Experience doing Inbound calls/transactions is recommended (but not required).
Requires excellent command on the English language and can handle conversational interviews.
Proficiency on basic computer applications, e.g. Microsoft office and Web browsers.
Must be amenable to work remotely in the Night Shift and/or shifting schedules.
Must be residing within Metro Manila or nearby areas.
Willing to work on ANY SHIFT schedule.

Benefits

Comp & perks

Employee Impact Groups
FA Cares volunteer opportunities
Mentorship Advantage Program
SOAR, award-winning manager development program
Competitive Salary Package
HMO Benefits
Free mental health consultation
Remote work set up