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Program Manager
First Advantage. Define and own the program roadmap, milestones, and success metrics aligned to enterprise business goals .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in program management with a strong focus on Salesforce implementations, including governance, risk management, and stakeholder alignment. Proficient in managing program financials and ensuring disciplined execution across multiple projects and teams.
Highest-signal resume keywords
Salesforce Program ManagementProgram Financial ManagementStakeholder AlignmentRisk ManagementAgile Delivery Models
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Program Roadmap DevelopmentProject ManagementSalesforce Platform UnderstandingBudgeting and ForecastingDependency ManagementRelease PlanningChange ManagementIntegration ManagementData Platform ExperienceCRM Transformation
Soft Skills
Executive-Level CommunicationInfluencing Without AuthorityLeadership Through AmbiguityCollaborationDecision-Making
Tools & Technologies
Salesforce Sales CloudSalesforce Service CloudSalesforce CPQSalesforce Marketing CloudSalesforce Data Cloud
Certifications & Qualifications
PgMPPMPSAFeScrum Master
Industry Keywords
Enterprise B2BRegulated EnvironmentsHigh-Volume EnvironmentsMatrixed OrganizationManaged Services Models
Tech Stack
Tools & technologiesCloudPMP
About the role
Key responsibilities & impact- Define and own the program roadmap, milestones, and success metrics aligned to enterprise business goals
- Provide delivery governance across multiple Salesforce projects, releases, and workstreams
- Coordinate dependencies across business teams, IT, vendors, and system integrators
- Ensure consistent program execution through standard planning, reporting, and risk management practices
- Serve as the primary escalation and decision-making point for Salesforce program-level issues
- Develop and maintain integrated program plans covering scope, schedule, budget, risks, dependencies, and resourcing
- Lead program-level governance, including executive steering committees, status reviews, escalation paths, and decision frameworks
- Oversee multiple Salesforce delivery teams, internal and external, ensuring alignment to roadmap, priorities, and architectural guardrails
- Manage program financials, including budgeting, forecasting, vendor spend, and benefits tracking
- Identify, track, and mitigate program-level risks, issues, and cross-project dependencies
- Drive alignment between business stakeholders, product owners, architects, and delivery teams
- Partner with Salesforce solution and enterprise architects to ensure delivery aligns with platform strategy, security, and scalability standards
- Ensure disciplined release planning, cutover readiness, and post-deployment stabilization
- Support organizational change management, including communications, training coordination, and adoption tracking
- Prepare executive-level materials including program dashboards, roadmap updates, decision papers, and outcome summaries
Requirements
What you’ll need- 8+ years of experience in program or project management, including significant ownership of enterprise Salesforce implementations
- Proven experience managing multiple concurrent projects with complex dependencies in a matrixed organization
- Strong understanding of the Salesforce platform and delivery lifecycle, including releases, integrations, and managed services models
- Experience managing system integrators and third-party vendors
- Demonstrated ability to lead through ambiguity, influence without authority, and align diverse stakeholders
- Exceptional written and verbal communication skills with executive-level presence
- Preferred: experience in regulated, high-volume, or enterprise B2B environments
- Preferred: exposure to Salesforce Sales Cloud, Service Cloud, CPQ, Marketing Cloud, Data Cloud, or large-scale CRM transformations
- Preferred: experience with Agile, SAFe, or hybrid delivery models
- Preferred: background in enterprise integrations, data platforms, or customer lifecycle transformation initiatives
- Preferred: program or project management certifications (PgMP, PMP, SAFe, Scrum Master)
Benefits
Comp & perks- No specific benefits, perks, or compensation extras stated
- Full-time employment