Senior Application Support Engineer

First Advantage

. Deliver exceptional customer service to First Advantage clients and provide technical and application support to first-line Customer Support .

Posted 9/23/2026full-timeRemote • IndiaSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Incident, Problem, Request, and Event Management processes while delivering exceptional customer service and maintaining effective communication with business teams. Proficient in troubleshooting software issues and implementing database configuration changes using SQL and MongoDB.

Highest-signal resume keywords

2nd Line Technical Operations ExperienceIncident Management Best PracticesSQL ProficiencyCustomer Service ExcellenceProblem-Solving Abilities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SQLMongoDBRDSScripting LanguagesTroubleshootingDatabase ConfigurationSoftware Development PracticesIncident ManagementProblem ManagementRequest Management

Soft Skills

Verbal CommunicationWritten CommunicationSelf-MotivationAttention to DetailAnalytical Abilities

Industry Keywords

Customer SupportTechnical SupportKPISLAChange ManagementCollaborationBest PracticesIncident ResolutionApplication SupportBusiness Processes

Tech Stack

Tools & technologies

MongoDBSQL

About the role

Key responsibilities & impact

Deliver exceptional customer service to First Advantage clients and provide technical and application support to first-line Customer Support
Develop and maintain a knowledge base to enhance incident resolution rates for First Advantage products and services
Escalate issues to implementation teams as necessary
Contribute to best practices for Incident, Problem, Request, and Event Management
Maintain communication and collaboration with business teams to provide timely updates
Review and analyze incidents to identify problems, workarounds, fixes, and improvement opportunities
Apply Incident, Problem, Request, and Event Management best practices while meeting KPIs and SLAs
Keep technical and application skills current through training and literature
Share knowledge with others as needed

Requirements

What you’ll need

Experience in a 2nd line Technical Operations or Application Support role
Familiarity with Incident, Problem, Request, Event, and Change Management processes
Proven track record of delivering exceptional customer service to end users, with a focus on meaningful communication
Ability to troubleshoot basic to advanced computer operations and software issues
Proficiency in database configuration changes using SQL, MongoDB, and RDS
Strong knowledge of SQL and scripting languages
Understanding of software development practices, concepts, and technologies
Familiarity with technical and business environments and processes
Insight into operating systems, development environments, and deployment practices
Good verbal and written communication skills
Self-motivated with strong initiative
Exceptional problem-solving and analytical abilities
Keen attention to detail