FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Senior Customer Success Partner – HealthCare Vertical
First Advantage. Grow revenue in strategic named accounts through sales of First Advantage products and solutions .
About the role
Key responsibilities & impact- Grow revenue in strategic named accounts through sales of First Advantage products and solutions
- Develop and maintain strategic account plans and define resource deployment to increase enterprise penetration
- Maintain existing account revenue
- Coordinate with customers, operations management, and technology to maintain service levels
- Develop sales account plans with customer, industry, risk-history, revenue, opportunity, and competitive information
- Track revenue trends, sales opportunities, and competitive threats
- Meet or exceed monthly and annual revenue objectives
- Identify additional products and solutions for customers
- Identify cross-functional resources needed to maximize revenue opportunities
- Explain First Advantage pricing, procedures, organization, and benefits to customers
- Monitor competitor offerings and articulate First Advantage advantages
- Prepare and deliver quarterly and annual client business reviews
- Document and manage client action and project plans
- Analyze trends, recommend program changes, intervene to ensure customer satisfaction, and resolve root-cause issues
- Maintain knowledge of customer background screening and occupational health programs, configurations, pricing, procedures, and adjudication matrices
- Share and implement best practices
- Build customer relationships and provide service and solutions
- Lead internally in a matrixed environment across cross-functional resources
- Partner with the internal account team to review program performance
- Manage MSAs, Schedule As, Statements of Work, SLAs, and SOPs
- Manage contract renewals and RFP proposal responses
- Develop and deliver unsolicited renewal proposals and value propositions
- Manage customer monitoring and reporting programs
- Perform other duties as assigned
Requirements
What you’ll need- Bachelor's Degree or equivalent (MBA optional but preferred)
- 7+ years’ proven experience and track record in sales account management, managing complex solutions and products for strategic National and or Global accounts with C-level relationship experience
- Work experience in professional account management and sales environment is desirable
- Proficiency with MS Office applications including Word, PowerPoint, and Excel
- Salesforce use and familiarity in helping track client information helpful
- Strong oral and written communication, and interpersonal skills
- Outstanding multi-tasking and time-management abilities
- Excellent organizational, analytical, problem analysis and problem-solving skills
- Demonstrated networking capabilities, exhibiting a professional demeanor and business maturity
- Ability to navigate large organizations and build strong internal partnerships
Benefits
Comp & perks- Ability to work remotely with occasional business travel
- Medical, Vision, Dental, and supplementary benefit plans
- 401k with an employer match
- Employee Stock Purchase Plan (ESPP)
- Competitive and flexible Paid Time Off (PTO)
- 9 paid company holidays
- Access to tech and growth opportunities
- Leaders who want you to succeed