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Senior Professional Services Manager – Implementation Manager
First Advantage. Lead complex enterprise implementations across the First Advantage product portfolio from discovery and solution design through configuration, testing, go-live, stabilization, and transition to Customer Success .
About the role
Key responsibilities & impact- Lead complex enterprise implementations across the First Advantage product portfolio from discovery and solution design through configuration, testing, go-live, stabilization, and transition to Customer Success
- Translate customer business and technical requirements into scalable, supportable solutions
- Lead discovery, explain trade-offs and constraints, and guide customers toward best-practice decisions
- Build and govern customer-centric implementation plans covering scope, milestones, owners, dependencies, risks, decisions, and success measures
- Negotiate scope, priorities, timelines, responsibilities, and solution choices with customers and internal stakeholders
- Orchestrate delivery across Sales, Product, Technology, Operations, Customer Success, ATS/HRIS partners, and customer teams
- Resolve blockers and hold stakeholders accountable
- Lead integration planning, configuration, and pre- and post-production testing
- Drive progress toward go-live and first revenue while managing scope creep, delivery risk, customer dependencies, and recovery plans
- Mentor peers and support their growth in implementation leadership, customer engagement, and problem-solving
- Improve implementation playbooks, reusable solutions, and delivery processes using lessons learned and customer insights
Requirements
What you’ll need- Bachelor’s Degree or equivalent professional work experience
- 7+ years leading complex enterprise implementations, professional services engagements, solution delivery, or comparable customer onboarding programs in B2B SaaS
- Strength in discovery, requirements gathering, solution design, scope and risk management, project governance, testing, and launch readiness
- Ability to negotiate, influence through expertise and data, and hold customer and internal stakeholders accountable
- Ability to translate integrations, APIs, data exchange, configuration, and ATS/HRIS concepts into clear business implications and actionable recommendations
- Excellent facilitation, executive presence, presentation, written communication, analytical judgment, and cross-functional leadership skills
- Experience partnering with Sales or pre-sales, Product, Technology, Operations, and Client Success
- Must be based in the United States
- Available to travel up to 25%
Benefits
Comp & perks- Ability to work remotely with occasional business travel
- Medical, Vision, Dental, and supplementary benefit plans
- 401k with an employer match
- Employee Stock Purchase Plan (ESPP)
- Competitive and flexible Paid Time Off (PTO)
- 9 paid company holidays
- Access to tech and growth opportunities
- Leaders who want you to succeed