VP, Customer Success

First Advantage

. Develop individualized client strategies to retain and grow existing business .

Posted 9/22/2026full-timeRemote • United StatesLead💰 $200,000 - $225,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account management and organizational leadership, with a strong focus on client retention, revenue growth, and operational efficiency. Proven ability to develop and implement strategic plans that align with client goals and performance metrics.

Highest-signal resume keywords

Account Management ExperienceOrganizational LeadershipRevenue Growth StrategySalesforce CRM ProficiencyClient Relationship Building

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementRevenue Pipeline StrategyTactical ExecutionProcess ImprovementProblem AnalysisNegotiation SkillsCommunication SkillsStrategic PlanningPerformance Metrics AlignmentOperational Efficiency

Soft Skills

TeamworkCollaborationAdaptabilityInfluencing SkillsResourcefulness

Tools & Technologies

Salesforce CRM

Certifications & Qualifications

Bachelor’s DegreeMBA Preferred

Industry Keywords

Client RetentionMid-Market Client BaseCustomer-Centric ApproachSolutions-Based SalesHigh-Value Accounts

About the role

Key responsibilities & impact

Develop individualized client strategies to retain and grow existing business
Provide strategic client direction and build and maintain new and existing client relationships
Work with the implementation team to ensure client projects are executed consistently and meet mutually agreed-upon terms and conditions
Design, develop, and implement a comprehensive strategy and operating plan for the Customer Services and Account Management organizations
Retain and grow existing business by increasing account profitability, setting strategic direction, and expanding revenue across the mid-market client base
Meet or exceed quotas, revenue growth, client satisfaction, and inventory workflow management metrics
Develop and manage a revenue pipeline strategy to achieve growth targets within the existing client base
Lead the transformation into a proactive, customer-centric team of trusted advisors using a solutions-based sales approach
Understand key clients’ strategic priorities and initiatives, articulate business goals, and align execution with performance metrics and KPIs
Oversee daily operations of the Account Management team
Build capabilities and skills to attract, develop, and retain talent delivering an exceptional client experience
Leverage retention, upsell, and benchmarking best practices to drive operational efficiency and sustainable account growth

Requirements

What you’ll need

Bachelor’s degree or equivalent professional experience
MBA strongly preferred
10+ years of account management experience
5+ years of organizational leadership experience
5+ years of experience managing complex, high-value accounts of $500K or more
Proven leadership through change and organizational transformation
Strong understanding of how to drive growth in a competitive business environment
Excellent tactical execution skills
Strong process orientation, with the ability to improve and innovate tools, workflows, and established practices
Skilled in developing clear, detailed, and persuasive communications and proposals
Strong commitment to teamwork, collaboration, and continuous process improvement
Effective stakeholder influence through strong verbal and written communication
Strategic, self-directed, organized, and analytical, with excellent problem-analysis and problem-solving skills
Proven success in building relationships, communicating across all organizational levels, influencing and negotiating, and establishing mutually agreed-upon expectations
Diligent, resourceful, adaptable, and able to manage multiple priorities effectively
Ability to travel at least 25% of the time
Proficiency with Salesforce CRM
Success working in a virtual environment
Entrepreneurial mindset, with a proven ability to thrive in a dynamic, evolving environment and optimize limited resources

Benefits

Comp & perks

Ability to work remotely with occasional business travel
Medical, Vision, Dental, and supplementary benefit plans
401k with an employer match
Employee Stock Purchase Plan (ESPP)
Competitive and flexible Paid Time Off (PTO)
9 paid company holidays
Access to tech and growth opportunities
Leaders who want you to succeed