Salesforce CRM Administrator

First Bank & Trust

. Identify, design, and implement innovative CRM solutions with FBT partners .

Posted 11/2/2026full-timeSioux Falls • South Dakota • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in architecting and administering CRM solutions, with a strong focus on data modeling, API integrations, and advanced analytics. Proven ability to optimize business processes and ensure compliance and data integrity within financial services environments.

Highest-signal resume keywords

CRM ArchitectureData ModelingAPI IntegrationsAdvanced AnalyticsFinancial Services Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

System ArchitectureCRM AdministrationBusiness Process FlowT-SQLRPythonAPEXHTMLJavaProject Management

Soft Skills

CollaborationProblem-SolvingCommunicationLeadership

Tools & Technologies

Cloud-Based CRM SolutionsTableauPower BIWorkflow Tools

Certifications & Qualifications

Advanced Certifications

Industry Keywords

Financial ServicesData PrivacyComplianceBusiness ContinuityData Integrity

Tech Stack

Tools & technologies

CloudJavaPythonSQLTableau

About the role

Key responsibilities & impact

Identify, design, and implement innovative CRM solutions with FBT partners
Administer CRM and manage CRM security
Architect new solutions and customize the CRM model
Design business processes using workflow and automation tools
Incorporate advanced analytics and reporting
Optimize CRM solutions for performance
Architect, administer, lead, support, and maintain a highly available enterprise-wide CRM system
Translate user requirements into technical architecture, data models, and specifications
Collaborate with FBT stakeholders and customer-facing business units to enhance client relationships and support strategic objectives
Work with Data Engagement, Data Platform, Banking Systems, Information Security, and IT teams to develop, integrate, secure, maintain, and optimize CRM
Maintain CRM model integrity and document data sources, API integrations, workflows, and automations
Design and implement scalable CRM business processes, prioritizing out-of-the-box solutions
Troubleshoot and maintain CRM environments
Coordinate system integration and data imports/exports with DBA, Data Engineers, Developers, and Banking System Admins
Monitor system access, user trends, auditing, data integrity, and data quality
Administer change control and act as point of contact for system questions and data integrity issues
Manage production and sandbox backups and refreshes; improve release processes
Monitor system changes and maintain baseline code/configuration across production and test environments
Ensure data privacy, security, compliance, access controls, business continuity, and recovery readiness
Research licensing models and industry technology trends; make recommendations on CRM, analytics, and actionable data insights
Maintain technology knowledge through seminars and training sessions and use third-party consulting as needed
Adhere to compliance procedures and participate in required compliance training
Act in accordance with FBT policies and procedures

Requirements

What you’ll need

Bachelor’s degree plus five years of related work experience or equivalent
In-depth knowledge of system architecture and administration
Knowledge of data modeling
Project management knowledge
API integrations knowledge
Business process flow knowledge
Security knowledge
Advanced analytics knowledge
Experience with Financial Services, cloud-based CRM solutions, Agile, coding (T-SQL, R, Python, APEX, HTML, Java, etc.), Tableau or Power BI, workflow tools, and advanced certifications preferred

Benefits

Comp & perks

Equal Opportunity, Affirmative Action employer
Reasonable accommodation available for the application or interview process