Business Support Specialist I

First Citizens Bank

. Supports Bank products or services within a business unit through daily operating activities .

Posted 11/2/2026full-timeRemote • Arizona • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service and operational support, ensuring compliance and accuracy while managing accounts and facilitating workflow. Builds productive relationships with clients and associates to enhance service experience and achieve business goals.

Highest-signal resume keywords

Customer Service SkillsOperations ExperienceProblem SolvingTroubleshootingTreasury Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryDocumentationAccount ManagementPortfolio ManagementCompliance

Soft Skills

Organization SkillsRelationship Building

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Bank ProductsService ExperienceOperational Tasks

About the role

Key responsibilities & impact

Supports Bank products or services within a business unit through daily operating activities
Works directly with individuals to address issues and respond to inquiries
Facilitates workflow and ensures client satisfaction through handling, processing, and servicing requests
Manages accounts, portfolios, or packages, including creation and termination
Performs routine data entry, processing, and documentation
Ensures accuracy and compliance with rules and regulations
Performs operational tasks arising from customer, vendor, and associate inquiries
Develops relationships with customers, associates, or vendors to achieve business goals and streamline service experience
Determines target needs and provides resolution
Provides knowledge in the area of work and assists with troubleshooting for internal and external parties
May assist in promotion and distribution of Bank products or services

Requirements

What you’ll need

High School Diploma or GED
2 years' experience in Operations, Support, or Customer Service
Treasury experience preferred
Customer service skills
Organization skills
Problem solving
Troubleshooting
Builds Productive Relationships

Benefits

Comp & perks

Competitive, thoughtfully designed and quality benefits program
Benefits information available at https://jobs.firstcitizens.com/benefits