Director – Corporate Security Center of Excellence

First Citizens Bank

. Lead the Corporate Security Center of Excellence and establish governance, operating routines, standards, and priorities .

Posted 11/2/2026full-timeRemote • North Carolina • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading a Corporate Security Center of Excellence, focusing on vendor governance, operational metrics, and continuous improvement. Proficient in translating operational data into actionable insights and managing vendor performance to ensure compliance with regulations.

Highest-signal resume keywords

Program ManagementVendor GovernancePerformance MetricsStakeholder EngagementOperational Risk Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Performance ManagementData AnalysisProcess ManagementSecurity Program DevelopmentCompliance Management

Soft Skills

Change LeadershipFacilitationCollaborationListening

Industry Keywords

Service-Level AgreementsContractual RequirementsEmerging RisksOperational MetricsGovernance Standards

About the role

Key responsibilities & impact

Lead the Corporate Security Center of Excellence and establish governance, operating routines, standards, and priorities
Translate Bank and Corporate Security objectives into operating expectations, improvement initiatives, and measurable outcomes
Partner with senior and executive leadership, security stakeholders, associates, and vendors to coordinate activities and resolve performance gaps
Provide clear status reporting on key initiatives and high-profile issues
Establish and maintain a vendor-management framework for security service providers
Define vendor performance expectations and review routines; monitor SLAs, contractual requirements, deliverables, quality, responsiveness, and execution
Document, escalate, and remediate vendor performance issues
Define, implement, document, and maintain security-team practices, procedures, controls, and operating expectations
Monitor adherence and assess process effectiveness using data, observation, stakeholder listening, and structured feedback
Refine security processes, implement changes, and reinforce adoption across Corporate Security and partner functions
Define performance metrics and management routines for daily, weekly, and monthly security operations
Develop reporting and analysis to identify trends, emerging risks, service gaps, root causes, and improvement opportunities
Assign, track, and sustain corrective actions
Lead, develop, and manage the performance, training, and evaluation of assigned COE staff
Clarify roles and decision rights, promote accountability and collaboration, and build team capabilities
Prepare department budget projections and maintain financial reporting for executive management
Identify cost-reduction opportunities and present business cases for savings investments
Manage and mitigate operational risk, develop security programs, and ensure compliance with applicable laws and regulations
Provide guidance on complex, escalated security issues

Requirements

What you’ll need

Bachelor's Degree and 8 years' experience OR High School Diploma or GED/Equivalent and 12 years' experience in Program Management including leadership experience
Ability to build and lead a performance-focused Center of Excellence spanning vendor governance, process management, operational metrics, and continuous improvement
Ability to define meaningful leading and lagging indicators, translate operational data into actionable insights, and establish effective daily, weekly, and monthly performance routines
Strong stakeholder engagement, listening, facilitation, and change leadership skills
Ability to gain adoption of standard practices across teams and influence outcomes without relying solely on direct authority
Demonstrated ability to manage vendor performance against service-level agreements and contractual requirements
Ability to address vendor underperformance and improve service quality and value
Current knowledge and understanding of emerging risks, changes in legal environment, standards, and regulations
Ability to travel, including overnight for multiple days at a time

Benefits

Comp & perks

Competitive, thoughtfully designed and quality benefits program
Professional development and talent learning opportunities
Ability to work remotely within North Carolina
Travel opportunities, including overnight travel for multiple days at a time