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Director, Merchant Services – Product and Portfolio Strategy
First Citizens Bank. Develop and execute business growth strategies that increase Merchant Services revenue, expand market presence, and improve competitive positioning .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in developing and executing business growth strategies within the Merchant Services sector, focusing on strategic partnerships, product commercialization, and client experience enhancements. Proven ability to lead cross-functional initiatives and drive organizational effectiveness through strong leadership and collaboration.
Highest-signal resume keywords
Business Growth Strategy DevelopmentProduct CommercializationStrategic PartnershipsClient Experience StrategyFinancial Services Industry Expertise
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Market AssessmentCompetitive AnalysisProduct Lifecycle ManagementPerformance MeasurementBusiness Transformation
Soft Skills
CollaborationAttention to DetailStrong Communication SkillsRelationship BuildingLeadership
Certifications & Qualifications
Certified Payment ProfessionalCertified Treasury Professional
Industry Keywords
Merchant ServicesTreasury ManagementPaymentsCard ServicesSmall Business Banking
About the role
Key responsibilities & impact- Develop and execute business growth strategies that increase Merchant Services revenue, expand market presence, and improve competitive positioning
- Identify and develop strategic partnerships, referral channels, ISV relationships, and new go-to-market opportunities
- Lead business planning, market assessments, competitive analysis, and strategic initiatives supporting long-term business objectives
- Partner with executive leadership to prioritize investments and growth opportunities across the Merchant Services portfolio
- Lead product strategy and commercialization activities across the Merchant Services portfolio
- Oversee product lifecycle management, commercialization planning, client experience strategy, Voice of the Client programs, and client retention initiatives
- Collaborate with Sales Enablement, Sales, Technology, and Operations to launch and optimize products and solutions
- Lead cross-functional strategic initiatives involving Sales, Operations, Technology, Risk, Finance, and external partners
- Provide executive leadership for business transformation initiatives, strategic partnerships, client experience improvements, and product commercialization efforts
- Establish strategic priorities and success metrics while partnering with Business Operations on execution and performance measurement
- Establish departmental objectives and performance expectations aligned with business strategy
- Lead, develop, coach, and evaluate assigned staff
- Support succession planning, talent development, and organizational effectiveness
Requirements
What you’ll need- Bachelor's Degree and 10 years' experience OR High School Diploma or GED/Equivalent and 14 years' experience in Financial Services to include Strategy leadership
- Preferred experience in Merchant Services, Treasury Management, Payments, Card, Small Business, and Banking
- Certified Payment Professional preferred
- Certified Treasury Professional preferred
- Self-starter
- Collaborator
- Attention to detail
- Strong oral and written communication skills
- Ability to build strong relationships with team and business partners
- Deep connections in the payments industry
Benefits
Comp & perks- Competitive, thoughtfully designed and quality benefits program
- Benefits information available at https://jobs.firstcitizens.com/benefits