Enterprise AI Use Case Success Manager

First Citizens Bank

. Own and drive the AI use case portfolio for a dedicated business domain from intake through production .

Posted 11/2/2026full-timeRemote • North Carolina • United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in driving AI use case portfolios, transforming business processes with AI and advanced analytics, and implementing value measurement frameworks to quantify ROI. Proven ability to manage stakeholder relationships and deliver AI solutions that adhere to governance standards and compliance requirements.

Highest-signal resume keywords

AI Use Case Portfolio ManagementAI Governance and Responsible AIAI/ML Product DeliveryStakeholder ManagementValue Measurement Frameworks

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

AI Solution PrototypingAdvanced Analytics DeliveryROI Model ImplementationAI/ML ApproachesData ManagementEnterprise Risk ManagementFinancial Services ExperienceProblem StructuringAI-Enabled Process FlowsMockup Creation

Soft Skills

Excellent CommunicationFacilitation SkillsNegotiation SkillsInfluencing SkillsLeadership Through Ambiguity

Tools & Technologies

AWS AI/MLSnowflakeVector DatabasesOrchestration FrameworksMLOps Platforms

Industry Keywords

Model Risk ManagementTechnology RiskComplianceLegalPrivacy

Tech Stack

Tools & technologies

AWSSnowflake

About the role

Key responsibilities & impact

Own and drive the AI use case portfolio for a dedicated business domain from intake through production
Redesign and transform business processes using AI, GenAI, and advanced analytics
Define and implement value measurement frameworks; quantify ROI and track realized versus projected value
Ensure AI solutions follow governance standards with appropriate controls and guardrails
Partner with risk pillars, including MRM and TPRM, to deliver responsible, secure, and compliant outcomes
Build proof-of-concept demos and prototypes to validate approaches and align stakeholders
Define AI-enabled target-state process flows for use cases
Determine AI/ML approaches, recommend models, evaluate build-versus-buy options, and identify appropriate AI applications
Structure vague, open-ended problem statements into well-formed AI solutions independently

Requirements

What you’ll need

Bachelor's Degree and 4 years' experience OR High School Diploma or GED/Equivalent and 8 years' experience in Data management, information technology, financial services, enterprise risk management, or related disciplines with hands-on AI/advanced analytics delivery
Proven track record delivering multiple AI, ML, and GenAI products or use cases from ideation through production deployment and value realization
Ability to rapidly prototype AI solutions, build proofs of concept (POCs), and create mockups using modern AI tools
Strong executive stakeholder management experience
Hands-on experience with AI Governance, Responsible AI, Model Risk Management (MRM), Technology Risk, Compliance, Legal, Privacy, or other control functions
Ability to drive end-to-end AI product delivery across business, technology, data science, and governance stakeholders
Experience managing portfolios of multiple AI initiatives simultaneously
Experience defining and implementing AI value measurement frameworks, ROI models, and outcome tracking mechanisms
Excellent communication, facilitation, negotiation, and influencing skills
Experience with AWS AI/ML, Snowflake, vector databases, orchestration frameworks, and MLOps platforms
Ability to lead through ambiguity, influence without authority, and deliver transformational AI initiatives with measurable business impact

Benefits

Comp & perks

Competitive, thoughtfully designed and quality benefits program
Benefits information available at https://jobs.firstcitizens.com/benefits