Principal Delivery Lead

First Citizens Bank

. Own the delivery plan, sequencing, and release calendar across four platform domains .

Posted 11/2/2026full-timeRemote • North Carolina • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing complex technology delivery across multiple teams, focusing on API Management, Workflow Automation, and adherence to formal change management processes. Proven ability to lead communications and stakeholder relationships while driving operational excellence and reducing technical debt.

Highest-signal resume keywords

API ManagementWorkflow AutomationTechnical Debt ManagementChange ManagementFinancial Services Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technology DeliveryProject ManagementIntegration DesignTechnical EvaluationsCapacity PlanningRisk ManagementDelivery FeedbackStakeholder ManagementDependency ManagementOperational Excellence

Soft Skills

CommunicationLeadershipProblem SolvingRelationship ManagementCollaboration

Tools & Technologies

Integration MiddlewareEvent StreamingIPaaSRPA PlatformsBPM Automation

Certifications & Qualifications

Bachelor's DegreeProject Management Certification

Industry Keywords

Regulated EnvironmentSDLCCitizen-Development GovernancePlatform ConsolidationMergers and Acquisitions

Tech Stack

Tools & technologies

RPASDLC

About the role

Key responsibilities & impact

Own the delivery plan, sequencing, and release calendar across four platform domains
Drive execution from architecture intent through design, build, test, deployment, and stabilization
Establish and enforce definition-of-ready and definition-of-done standards for platform work
Manage delivery escalations, unblock technical impediments, and make sequencing decisions amid scope, dependency, and date pressures
Maintain the integrated delivery view across the team
Lead communications to customers, partners, and stakeholders
Reduce technical debt through a debt register and retirement plans tied to the delivery plan
Run Operational Excellence and Pre-Change governance programs across teams
Partner with operations and SRE functions on incident reduction, problem management, and post-incident engineering follow-through
Drive API discoverability, self-service onboarding, developer documentation quality, and time-to-first-integration
Define and operate intake and qualification for workflow and robotics candidates, including technical feasibility and automation-versus-remediation assessments
Measure and report adoption and reuse, not only delivery completion
Represent delivery in enterprise architecture forums and assess proposed decisions against implementation reality
Manage stakeholder expectations and relationships
Ensure platform capabilities conform to reference architecture and formally document deviations as technical debt
Provide delivery feedback into roadmaps and standards
Produce technical effort estimates and capacity requirements for planning
Conduct technical evaluations, integration design, and engineering-level supplier engagement
Drive skills development, skill-mix requirements, technical role definition, and day-to-day delivery direction
Report delivery status, release readiness, and platform health
Identify technical and delivery risks and execute remediation
Provide technical communication to engineering and consuming teams
Manage relationships with Business Risk and Controls to manage the risk and control environment

Requirements

What you’ll need

Bachelor's Degree and 10 years' experience
OR High School Diploma or GED/Equivalent and 14 years' experience in Project Management
12+ years in technology delivery, with 5+ years leading delivery of shared or platform capabilities used by multiple consuming teams
Demonstrated hands-on depth in at least two of: API management and integration middleware (ESB, event streaming, iPaaS), workflow and BPM automation, RPA platforms
Track record delivering in a regulated environment with formal change management and auditable SDLC evidence requirements
Proven ability to manage multi-team, multi-quarter dependency chains without formal authority over all contributing teams
Credibility with technologists including architects and engineers
Financial services experience, particularly in environments consolidating platforms following mergers or acquisitions
Familiarity with citizen-development governance models for workflow and robotics

Benefits

Comp & perks

Competitive, thoughtfully designed and quality benefits program
Benefits information provided at https://jobs.firstcitizens.com/benefits