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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing client onboarding processes and KYC compliance within the commercial banking sector, while effectively building and maintaining client relationships. Proficient in identifying client needs and providing tailored banking solutions to enhance customer satisfaction and mitigate risks.
Highest-signal resume keywords
Client Onboarding ManagementKYC ComplianceFraud Mitigation StrategiesCross Functional CollaborationClient Relationship Building
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
KYC RequirementsBSA/AML ComplianceCash Management SolutionsProduct DemonstrationsClient Account Reviews
Soft Skills
CommunicationCritical ThinkingOrganizational SkillsTime ManagementRelationship Building
Industry Keywords
Commercial BankingFinancial ServicesRetail BankingClient ServiceFraud Solutions
About the role
Key responsibilities & impact- Manage a portfolio of Commercial Banking Clients
- Lead client onboarding journeys in collaboration with Relationship Managers and Product Advisors
- Identify deposit and cash management needs through client discussions
- Perform product demonstrations independently
- Set expectations for data, documentation, product documentation, and KYC requirements
- Gather and validate legal documentation to meet KYC requirements
- Coordinate handoffs to centralized support teams and communicate implementation status
- Engage clients after onboarding to review services and support understanding and utilization
- Acknowledge and orchestrate resolution of inbound service inquiries
- Transition service tasks to appropriate support teams while keeping clients informed
- Research and resolve complex client inquiries
- Identify broader solutions based on client service needs
- Advise clients on risk mitigation strategies related to money laundering and fraud
- Manage internal KYC for new client onboardings and explain BSA/AML requirements
- Lead discussions on fraud mitigation strategies and recommend account, digital banking, and fraud solution controls
- Collaborate with Relationship Managers and operational partners on KYC, sanctions, high-risk industry, and fraud alerts
- Advise relationship teams on client service themes and trends
- Conduct proactive client touchpoints to strengthen relationships
- Perform client account reviews and facilitate product discussions
- Position select deposit and cash management solutions from qualification through close
Requirements
What you’ll need- Bachelor’s Degree with 1 year of experience in banking/financial services industry or customer service experience
- High School/GED with 5 years of experience
- Cross functional collaboration
- Communication (written and verbal)
- Critical thinking skills
- Builds productive relationships
- Retail branch banking experience preferred
- Strong experience building client relationships preferred
- Demonstrated organizational skills preferred
- Able to prioritize tasks with effective time management in a fast-paced environment preferred
- Strong written and verbal communication skills preferred
- Able to work in a team environment and comfortable working independently preferred
Benefits
Comp & perks- Competitive, thoughtfully designed and quality benefits program
- Benefits information provided at https://jobs.firstcitizens.com/benefits