SailPoint Operations Engineer II

First Citizens Bank

. Provide L2/L3 operational support for SailPoint, including incident management, troubleshooting, and issue resolution .

Posted 11/2/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in SailPoint operational support, including incident management, troubleshooting, and issue resolution, while effectively collaborating with cross-functional teams to enhance identity management processes and automation.

Highest-signal resume keywords

SailPoint SupportJava/BeanShellSQLREST APIsAgile Methodology

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Incident ManagementTroubleshootingProvisioning/DeprovisioningCustom JAR DevelopmentConnector OnboardingData SynchronizationSSL/TLS ManagementConfiguration ChangesPerformance ImprovementsVulnerability Remediation

Soft Skills

Interpersonal SkillsCollaborationCommunication

Tools & Technologies

JIRAAzure DevOpsServiceNowCyberArkActive DirectoryAWSAzureSCIM 2.0ANTMAVEN

Industry Keywords

Identity ManagementOperational SupportWorkflowsSoD PoliciesRBACAudit EvidenceKnowledge ArticlesRunbooks

Tech Stack

Tools & technologies

AWSAzureCyber SecurityJavaMavenServiceNowSQL

About the role

Key responsibilities & impact

Provide L2/L3 operational support for SailPoint, including incident management, troubleshooting, and issue resolution
Monitor provisioning, deprovisioning, account aggregation, identity refresh, certifications, and scheduled jobs
Investigate and resolve provisioning failures, workflow issues, connector errors, and data synchronization problems
Manage SailPoint encryption keys, keystores, certificates, and trust stores
Manage SSL/TLS certificates for SailPoint application servers, connectors, APIs, databases, and integrated systems
Perform production support activities, including configuration changes, testing, deployments, and post-release validation
Support SailPoint application and connector operations, including JDBC, RACF, file-based, and other integrations
Support SailPoint upgrades, patches, vulnerability remediation, and performance improvements
Maintain operational documentation, runbooks, knowledge articles, and audit evidence
Identify recurring issues and opportunities for automation and process improvement
Partner with IAM engineering, Cybersecurity, PKI, infrastructure, network, database, and application teams to resolve complex operational issues
Participate in on-call or after-hours support as required

Requirements

What you’ll need

Bachelor's Degree and 4 years' experience OR High School Diploma or GED/Equivalent and 8 years' experience in Systems Engineering, Network, or Information Security
5+ Years of experience in SailPoint support
Experience working with agile methodology
Experience with issue tracking systems such as JIRA or Azure DevOps
Experience onboarding different connector types, Active Directory, JDBC, Web Services, SCIM 2.0, Delimited, AWS, Azure, and related technologies
Strong knowledge of Java/BeanShell, SQL, REST APIs, XML, and enterprise technologies
Experience developing custom JAR files using ANT/MAVEN for SailPoint IIQ integrations
Implementation experience with ServiceNow and CyberArk integration with SailPoint IIQ
Experience with multi-domain Active Directory forest/multi-forest configuration for cross-domain and cross-forest group memberships in IIQ
In-depth knowledge of Connectors, SoD Policies, RBAC, Workflows, Certifications, Birthright provisioning, and Provisioning/Deprovisioning
Strong interpersonal, collaboration, and communication skills
Ability to handle strong-minded customers effectively and professionally

Benefits

Comp & perks

Competitive, thoughtfully designed and quality benefits program
Benefits information provided at https://jobs.firstcitizens.com/benefits