Sales Support Specialist – SBA Express Program

First Citizens Bank

. Serve as a primary resource for bankers throughout the application process .

Posted 11/2/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in loan application processing, ensuring compliance with SBA SOP and bank policies while maintaining exceptional customer service. Proficient in managing documentation and communication effectively within a fast-paced banking environment.

Highest-signal resume keywords

Loan Application ProcessingSBA SOP ComplianceCustomer Service SkillsAnalytical SkillsDetail-Oriented

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Loan Eligibility ReviewDocumentation VerificationProblem-SolvingPrioritizationOperational Excellence

Soft Skills

Communication SkillsAttention to DetailOrganizational SkillsTeam CollaborationIndependent Work

Tools & Technologies

BOSSSparkBanking Platforms

Industry Keywords

Loan OriginationExperian Blended ScoreHigh-Volume EnvironmentCustomer ExperienceInternal Collaboration

Tech Stack

Tools & technologies

Spark

About the role

Key responsibilities & impact

Serve as a primary resource for bankers throughout the application process
Review loan applications and supporting documentation to determine eligibility
Verify complete loan packages and required documentation
Review applications against minimum Experian Blended Score requirements
Process loan applications and due diligence documentation accurately within service standards
Ensure loan requests comply with SBA SOP, bank policies, and program guidelines
Communicate application status, missing information, and next steps to bankers
Maintain accurate records and update banking systems throughout loan origination
Collaborate with internal partners to facilitate efficient loan processing and an exceptional customer experience
Identify and escalate issues affecting eligibility, approval, or processing timelines

Requirements

What you’ll need

Bachelor's Degree OR High School Diploma or GED/Equivalent and 4 years' experience in Sales, or Customer Service, or Operations
Customer service skills
Communication skills
Detail-oriented
Prioritization skills
Strong verbal and written communication skills
Ability to work in a fast-paced, high-volume environment while managing multiple priorities
Exceptional attention to detail and organizational skills
Proficiency with BOSS, Spark, and other applicable banking platforms
Strong analytical and problem-solving skills
Ability to work independently and collaboratively within a team environment
Commitment to delivering a high level of customer service and operational excellence

Benefits

Comp & perks

Competitive, thoughtfully designed and quality benefits program
Benefits information provided at https://jobs.firstcitizens.com/benefits