Senior Manager, IT – Infrastructure Cloud Platforms

First Citizens Bank

. Lead and manage day-to-day operations of infrastructure teams supporting Private Cloud, Public Cloud, and Containers across production, disaster recovery, test, and development platforms .

Posted 11/2/2026full-timeRemote • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in managing IT infrastructure operations, including Private Cloud, Public Cloud, and Containers, with a strong focus on incident management, disaster recovery, and compliance in regulated environments. Proven ability to lead teams, drive automation, and ensure high availability through proactive monitoring and operational efficiency.

Highest-signal resume keywords

IT Infrastructure ManagementVMware Cloud Foundation AdministrationAWS and Azure Cloud SupportDisaster Recovery PlanningIncident Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Infrastructure OperationsPlatform HardeningBackup and Recovery ProcessesChange ManagementRoot Cause AnalysisCloud GovernanceScripting with PowerShellPython AutomationMonitoring with DynatraceOpenShift Administration

Soft Skills

Effective CommunicationPeople ManagementMentoringOrganizational SkillsDecision-Making

Tools & Technologies

VMware VCFAzureAWSAnsibleTerraformSplunkCloudWatchAzure MonitorIncident Management ToolsOperational Reporting Tools

Industry Keywords

Regulated EnvironmentFFIEC GuidanceSOXPCI DSSGLBABankingFinancial ServicesCore Banking PlatformsPayment SystemsDisaster Recovery Exercises

Tech Stack

Tools & technologies

AnsibleAWSAzureCloudCyber SecurityOpenShiftPythonSplunkTerraformVMware

About the role

Key responsibilities & impact

Lead and manage day-to-day operations of infrastructure teams supporting Private Cloud, Public Cloud, and Containers across production, disaster recovery, test, and development platforms
Supervise, coach, and develop system administrators and engineers, including workload management, performance feedback, career development, and team planning
Ensure high availability and reliability through proactive monitoring, capacity planning, incident management, root cause analysis, and continuous service improvement
Oversee lifecycle management, including installation, configuration, patching, upgrades, decommissioning, and hardware/software currency
Maintain operational readiness for backup, restore, replication, and disaster recovery capabilities
Partner with cybersecurity and risk teams on secure configuration standards, vulnerability remediation, privileged access controls, endpoint hardening, and compliance
Establish and enforce infrastructure standards for builds, procedures, documentation, change controls, and platform governance
Coordinate major incident response and provide leadership during outages, service degradation, and recovery events
Support audits and examinations by preparing evidence, responding to control inquiries, and remediating gaps
Manage vendor relationships for software, maintenance, and support services
Contribute to infrastructure modernization, automation, cloud integration, data center operations, and platform roadmap development
Collaborate with application and database teams on system performance, platform tuning, middleware dependencies, and infrastructure requirements
Drive automation and operational efficiency through scripting, configuration management, standardized deployments, and reduction of manual support tasks
Own capacity and performance management for Private Cloud, Public Cloud, and Containers
Ensure adherence to ITIL-aligned incident, problem, change, request, and configuration management processes
Report to the Sr. Director Infrastructure and Operations and directly oversee system administrators, infrastructure engineers, or platform specialists

Requirements

What you’ll need

Bachelor's Degree and 8 years' experience OR High School Diploma or GED/Equivalent and 12 years' experience in Applications development, analysis or engineering
7+ years of progressive IT infrastructure experience, including administration or engineering responsibilities across multiple enterprise server platforms
5+ years of leadership or management experience, including direct supervision of technical staff, team coordination, or technical lead responsibility in a complex environment
Experience supporting VMware Cloud Foundation (VCF), Azure, AWS and OpenShift platforms in a mid-sized or large enterprise environment
Strong understanding of infrastructure operations, platform hardening, backup/recovery processes, disaster recovery, and production support
Experience with change management, incident response, root cause analysis, and operational documentation
Ability to communicate effectively with technical teams, senior leadership, auditors, vendors, and business stakeholders
Experience working in a regulated environment with strong operational controls, documentation standards, and risk management expectations
Experience in banking, financial services, or other highly regulated industries
Experience supporting core banking platforms, payment systems, loan systems, treasury applications, or other business-critical financial workloads
Familiarity with FFIEC guidance, SOX, PCI DSS, GLBA, or internal audit standards
Experience supporting AWS and Azure cloud environments
Experience with cloud governance, compliance, and operational reporting
Experience monitoring cloud environments using Dynatrace, Splunk, CloudWatch, and Azure Monitor
Experience with virtualization platforms such as VMware VCF
Exposure to infrastructure automation using PowerShell, Python, Ansible, Terraform or similar tools
Experience with monitoring and observability platforms for infrastructure health, alerting, and performance analytics
Experience participating in or leading disaster recovery exercises, cyber recovery planning, and resilience testing
Knowledge of hybrid cloud connectivity and infrastructure integration strategies
Strong knowledge of VMware VCF administration, including patching, security, troubleshooting, and operational support
Strong knowledge of AWS and Azure administration, including performance tuning, scripting, patching, and security management
Working knowledge of OpenShift administration, system support, and operational best practices
Knowledge of system hardening, vulnerability remediation, and infrastructure security controls
Strong skills in incident management, problem management, and root cause analysis
Ability to create and maintain technical documentation, standards, runbooks, and procedures
Effective people management, mentoring, and team development skills
Strong organizational, prioritization, and decision-making abilities
Strong written and verbal communication skills
Ability to collaborate across infrastructure, security, application, audit, and business teams
May require participation in an on-call rotation, after-hours maintenance, disaster recovery testing, and incident response for critical production systems

Benefits

Comp & perks

Competitive, thoughtfully designed and quality benefits program
On-call rotation and after-hours maintenance participation as part of the work environment