ServiceNow Developer II

First Citizens Bank

. Design, develop, test, and deploy ServiceNow solutions according to development standards and architecture guidelines .

Posted 11/2/2026full-timeRemote • Texas • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in designing, developing, and deploying ServiceNow solutions, with a strong focus on integration, customization, and adherence to development standards. Proficient in collaborating with cross-functional teams to enhance platform performance and support continuous improvement initiatives.

Highest-signal resume keywords

ServiceNow ITSMIntegration HubREST APIsServiceNow Certified Application Developer (CAD)Agile Delivery

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ServiceNow DevelopmentBusiness RulesClient ScriptsUI PoliciesScript IncludesFlow DesignerMID Server AdministrationAutomated Test Framework (ATF)Platform UpgradesRelease Management

Soft Skills

CollaborationProblem-SolvingCommunication

Tools & Technologies

ServiceNowIntegration HubREST APIsSOAP APIsCMDBCommon Service Data Model (CSDM)

Certifications & Qualifications

ServiceNow Certified Application Developer (CAD)Certified Implementation Specialist (CIS)

Industry Keywords

ITSMITOMIRMGRCSecurity Incident ResponseService Catalog

Tech Stack

Tools & technologies

ITSMServiceNowSOAP

About the role

Key responsibilities & impact

Design, develop, test, and deploy ServiceNow solutions according to development standards and architecture guidelines
Configure and customize ServiceNow applications, workflows, forms, catalogs, and user interfaces
Develop and maintain Business Rules, Client Scripts, UI Policies, Script Includes, Flow Designer workflows, and other platform components
Create and maintain ServiceNow integrations with third-party applications using Integration Hub, REST APIs, SOAP APIs, and MID Servers
Participate in platform upgrades, patch implementations, release management, and regression testing
Troubleshoot and resolve platform, integration, and production support issues
Collaborate with Product Owners, Business Analysts, Architects, and stakeholders to refine requirements and recommend technical solutions
Contribute to CMDB governance, data quality initiatives, and CSDM adoption
Develop and maintain technical documentation, including design specifications, implementation procedures, and support documentation
Participate in code reviews and promote development best practices, platform standards, and operational excellence
Support continuous improvement and identify opportunities to enhance platform performance, reliability, and user experience
Participate in an on-call rotation and support critical incidents as required

Requirements

What you’ll need

Bachelor's Degree and 4 years' experience OR High School Diploma or GED/Equivalent and 8 years' experience in Systems engineer and systems programmer
Preferred: Associate's or Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related field
Experience with ServiceNow ITSM, ITOM, IRM, GRC, Security Incident Response (SIR), and Service Catalog
Experience developing solutions using Business Rules, Client Scripts, UI Policies, Script Includes, Flow Designer, and Integration Hub
Experience with ServiceNow CMDB, Common Service Data Model (CSDM), and Discovery
Experience integrating ServiceNow with enterprise applications using REST and SOAP APIs
Experience with MID Server administration and integration troubleshooting
Experience supporting Agile delivery teams and working within Scrum frameworks
Experience with Automated Test Framework (ATF), platform upgrades, patching, and release management
ServiceNow Certified Application Developer (CAD) certification preferred
Additional ServiceNow certifications such as Certified Implementation Specialist (CIS) in ITSM, ITOM, IRM, Risk Management, or Security Incident Response are highly desirable

Benefits

Comp & perks

Competitive, thoughtfully designed and quality benefits program
Benefits information available at https://jobs.firstcitizens.com/benefits