ServiceNow Developer III

First Citizens Bank

. Design, develop, test, and deploy complex ServiceNow solutions .

Posted 11/2/2026full-timeRemote • Connecticut • United StatesSeniorLead💰 $115,000 - $140,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in designing, developing, and deploying complex ServiceNow solutions, with a strong focus on integrations, platform governance, and mentoring within Agile teams. Proven ability to enhance platform performance and support CMDB governance and data quality initiatives.

Highest-signal resume keywords

ServiceNow ITSMServiceNow ITOMREST APIsSOAP APIsServiceNow Certified Application Developer (CAD)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ServiceNow DevelopmentBusiness RulesScript IncludesClient ScriptsUI PoliciesFlow Designer WorkflowsIntegration HubCMDB GovernanceScoped ApplicationsPlatform Customizations

Soft Skills

MentoringTechnical LeadershipCollaboration

Tools & Technologies

MID ServerAgile MethodologyIntegration Hub

Certifications & Qualifications

ServiceNow Certified Application Developer (CAD)ServiceNow Certified Implementation Specialist (CIS)

Industry Keywords

Common Service Data Model (CSDM)Data Quality InitiativesIncident ResolutionRelease ManagementPlatform Upgrades

Tech Stack

Tools & technologies

ITSMServiceNowSOAP

About the role

Key responsibilities & impact

Design, develop, test, and deploy complex ServiceNow solutions
Serve as lead developer on medium- to large-scale initiatives and coordinate development across multiple workstreams
Develop and maintain Business Rules, Script Includes, Client Scripts, UI Policies, Flow Designer workflows, integrations, and custom applications
Create and maintain ServiceNow integrations using Integration Hub, REST APIs, SOAP APIs, and MID Server technologies
Troubleshoot and resolve complex platform and integration issues
Perform code reviews and guide developers on quality, consistency, maintainability, and development standards
Establish and maintain development best practices, coding standards, and platform governance processes
Collaborate with Architects and Product Owners to evaluate solution options and recommend technical approaches
Participate in platform upgrades, patching, release management, and regression testing
Support CMDB maturity through data quality improvements, governance activities, and CSDM alignment
Improve platform performance, reliability, maintainability, and user experience
Develop and maintain technical documentation, knowledge articles, and support procedures
Mentor junior developers and provide technical guidance
Participate in major incident resolution and serve as an escalation point
Support continuous improvement and adoption of new ServiceNow capabilities

Requirements

What you’ll need

Bachelor's Degree and 6 years' experience OR High School Diploma or GED/Equivalent and 10 years' experience in Systems engineer and systems programmer
Experience with ServiceNow ITSM, ITOM, CMDB, Discovery, IRM, GRC, Security Incident Response, and Service Catalog
Experience developing scoped applications and advanced platform customizations
Experience implementing integrations using REST APIs, SOAP APIs, MID Servers, and Integration Hub
Experience supporting CMDB governance, data quality initiatives, and Common Service Data Model (CSDM) adoption
Experience leading ServiceNow upgrades, release activities, and platform enhancement initiatives
Experience mentoring developers and providing technical leadership within a development team
Experience working within Agile delivery teams and collaborating with Product Owners and Business Analysts
ServiceNow Certified Application Developer (CAD) certification preferred
One or more ServiceNow Certified Implementation Specialist (CIS) certifications preferred

Benefits

Comp & perks

Competitive benefits program
Variable incentives, bonuses, benefits, and/or other awards may be included in total compensation