ServiceNow Developer – Software Asset Management

First Citizens Bank

. Design, configure, and implement solutions within ServiceNow Software Asset Management (SAM Pro) .

Posted 11/2/2026full-timeRemote • United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in ServiceNow Software Asset Management (SAM Pro) and strong JavaScript development skills, with a focus on software normalization, compliance management, and integration processes. Proven ability to collaborate with cross-functional teams to enhance software license visibility and implement effective governance processes.

Highest-signal resume keywords

ServiceNow Software Asset Management (SAM Pro)JavaScript DevelopmentServiceNow Integration HubSoftware Compliance ManagementServiceNow Certified Application Developer (CAD)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ServiceNow DevelopmentSoftware NormalizationSoftware Asset ReconciliationREST/SOAP IntegrationsBusiness Rules DevelopmentCustom Applications DevelopmentTechnical DocumentationSDLC/Development PracticesSoftware Entitlements UnderstandingData Management

Tools & Technologies

ServiceNowIntegration HubCMDBDiscoveryEndpoint Management Platforms

Certifications & Qualifications

ServiceNow Certified Application Developer (CAD)ServiceNow Certified System Administrator (CSA)ServiceNow Certified Software Asset Manager

Industry Keywords

LFIFinancial Industry

Tech Stack

Tools & technologies

JavaScriptSDLCServiceNowSOAP

About the role

Key responsibilities & impact

Design, configure, and implement solutions within ServiceNow Software Asset Management (SAM Pro)
Support implementation of SBOM-related data management and open-source software governance processes
Configure and maintain software normalization, software models, and content service processes
Develop and enhance ServiceNow workflows, automation, and integrations using Integration Hub
Support software reconciliation, entitlement management, and software compliance activities
Collaborate with CMDB, Discovery, and Asset Management teams to improve software license visibility and accuracy
Configure and maintain integrations with software inventory sources and endpoint management platforms
Develop and maintain business rules, flows, scripted processes, and custom applications where required
Participate in solution design, testing, deployment, and operational support activities
Create technical documentation and knowledge transfer materials

Requirements

What you’ll need

Bachelor's Degree and 6 years' experience OR High School Diploma or GED/Equivalent and 10 years' experience in Systems engineer and systems programmer
5+ years of ServiceNow development and implementation experience
3+ years of hands-on experience with ServiceNow Software Asset Management Professional (SAM Pro)
ServiceNow Certified Application Developer (CAD) preferred
ServiceNow Certified System Administrator (CSA) preferred
ServiceNow Certified Software Asset Manager preferred
Strong JavaScript development skills within the ServiceNow platform
Experience with ServiceNow Integration Hub and REST/SOAP integrations
Experience with ServiceNow Discovery and CMDB data management
Experience with software model normalization and software asset reconciliation processes
Understanding of software entitlements, publishers, licensing metrics, and compliance management
Experience working with SDLC/Development practices in an enterprise environment
Experience working in an LFI or financial industry

Benefits

Comp & perks

Competitive, thoughtfully designed and quality benefits program
Benefits information available at https://jobs.firstcitizens.com/benefits