Systems Engineer II

First Citizens Bank

. Lead, mentor, and develop a team of 6 Dynatrace engineers/analysts .

Posted 11/2/2026full-timeRaleigh • North Carolina • United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Dynatrace platform architecture, deployment, and optimization, with a strong focus on enterprise-scale observability and performance monitoring. Proven ability to lead technical teams, manage workloads, and ensure compliance with financial industry standards.

Highest-signal resume keywords

Dynatrace ExpertiseApplication Performance Monitoring (APM)Cloud Platform Understanding (AWS, Azure, GCP)Team LeadershipIncident Management

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Dynatrace OneAgent DeploymentSmartscape Topology MappingCustom Metrics/EventsProgramming Languages (PowerShell, Python, JavaScript, Rexx, ksh, Perl)Relational Database Management Systems (DB2, SQL Server, Oracle)CI/CD PipelinesMicroservices and Containerization (Kubernetes, OpenShift)Performance AnalysisMonitoring Standards and GovernanceDistributed Tracing

Soft Skills

Analytical SkillsProblem-Solving Skills

Tools & Technologies

DynatraceAWSAzureGCPWindowsLinuxAIXMainframe OSVirtualizationNetworking Protocols (TCP/IP, DNS)

Industry Keywords

ObservabilitySREFinancial Industry ComplianceIncident ManagementAudit and Regulatory Activities

Tech Stack

Tools & technologies

AWSAzureCloudCyber SecurityDNSGoogle Cloud PlatformJavaScriptKubernetesLinuxMicroservicesOpenShiftOraclePerlPythonRDBMSSQLTCP/IP

About the role

Key responsibilities & impact

Lead, mentor, and develop a team of 6 Dynatrace engineers/analysts
Set team priorities, manage workload distribution, and ensure delivery against SLAs and KPIs
Serve as the primary Dynatrace SME, owning platform architecture, deployment, and optimization
Design, implement, and maintain enterprise-scale Dynatrace environments
Define and enforce monitoring standards, naming conventions, alerting strategies, and governance
Implement distributed tracing, Real User Monitoring, synthetic monitoring, infrastructure monitoring, AIOps, and anomaly detection
Optimize instrumentation for AWS, Azure, GCP, on-premises, and hybrid environments
Develop and execute an enterprise observability roadmap
Drive full-stack monitoring across application, infrastructure, and user-experience layers
Identify and eliminate observability gaps
Lead performance analysis, root-cause investigations, and continuous-improvement initiatives
Collaborate with application development, DevOps, SRE, infrastructure, and cybersecurity teams
Advise engineering teams on performance-engineering best practices
Support incident management and post-incident reviews
Provide executive-level reporting and dashboards on system health and performance trends
Ensure monitoring solutions meet financial-industry security, audit, and compliance requirements
Maintain documentation, operational procedures, and platform standards
Support audit and regulatory activities related to monitoring and observability

Requirements

What you’ll need

6+ years of hands-on experience with Dynatrace in large enterprise environments
8+ years of overall experience in Application Performance Monitoring (APM), Observability, or SRE
Proven experience leading or supervising technical teams
Expertise in Dynatrace OneAgent deployment and configuration
Expertise in Smartscape topology and service flow mapping
Expertise in alerting, dashboards, and custom metrics/events
Understanding of cloud platforms (AWS, Azure, or GCP)
Understanding of microservices and containerized environments (Kubernetes, OpenShift)
Understanding of CI/CD pipelines and DevOps practices
Strong analytical and problem-solving skills
Bachelor's Degree and 4 years of experience in Systems engineer and systems programmer OR High School Diploma or GED and 8 years of experience in Systems engineer and systems programmer
Working knowledge of programming languages such as PowerShell, Python, JavaScript, Rexx, ksh, or Perl
Understanding of data flow, network interfaces, and protocols such as SNA, TCP/IP, DNS, and NetBEUI
Understanding of Directory and Authentication services
Understanding of client server architecture
Understanding of three (3) tier network architecture
Working knowledge of desktop and server virtualization
Knowledge of relational database management system fundamentals and design principles, databases and applications tuning tools, and multiplatform programs such as DB2, SQL Server, and Oracle
Ability to be on call 24 hours a day, 7 days a week
Windows (Server/Desktop), Linux, AIX, Mainframe OS and Software Support knowledge and experience

Benefits

Comp & perks

Competitive, thoughtfully designed benefits program
Benefits information provided at https://jobs.firstcitizens.com/benefits