Implementation Manager, Enterprise

First Due

. Own end-to-end delivery of an assigned portfolio of Enterprise programs from sales transition through configuration, integration, data migration, training, go-live, and Customer Success transition .

Posted 10/27/2026full-timeRemote • United StatesSeniorLead💰 $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in managing end-to-end delivery of enterprise programs in a SaaS environment, with a strong focus on public safety operations and stakeholder engagement. Proficient in utilizing AI tooling and project management methodologies to ensure successful program execution and change adoption.

Highest-signal resume keywords

Program ManagementPublic Safety Industry KnowledgeAI Tooling ExperienceRocketlane ProficiencyChange Management Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Program DeliveryChange ControlRisk TrackingSchedulingData MigrationStakeholder EngagementOperational Requirements TranslationStatus ReportingNegotiationCompliance Processes

Soft Skills

Executive-Level CommunicationLeadershipCollaborationProblem-SolvingAdaptability

Tools & Technologies

RocketlaneFirst Due AIMicrosoft 365Salesforce

Certifications & Qualifications

PMPChange Management Certification

Industry Keywords

Public SafetyFire Service OperationsEMSSaaSProfessional Services

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Own end-to-end delivery of an assigned portfolio of Enterprise programs from sales transition through configuration, integration, data migration, training, go-live, and Customer Success transition
Build and maintain program plans in Rocketlane, including critical paths, workstream dependencies, module-level exit criteria, effort actuals, risks, and decision records
Sequence go-live events around agency operational readiness
Recover at-risk or stalled programs with a documented path to resolution or closure
Publish weekly program status covering schedule health, risks, owners, dates, and required decisions
Own change control and validate sales transitions before kickoff
Lead engagements with large, multi-department stakeholder groups across fire and EMS agencies
Lead change adoption for shift-based, represented, volunteer, and combination workforces
Use First Due AI tooling for status drafting, meeting summaries, action capture, plan generation, risk synthesis, legacy data assessment, migration field mapping, and agency-specific discovery
Validate AI-assisted outputs and handle customer data according to First Due standards
Deliver against contracted services scope, hours, and fees
Draft and negotiate change orders with segment leadership, Sales, and agencies
Review statements of work and solicitation responses for delivery feasibility
Surface field-driven enhancement requests to leadership and Product

Requirements

What you’ll need

Seven or more years of customer-facing implementation, professional services, or program management experience in a SaaS environment
Ownership of multi-workstream programs with phased deployment across more than one customer department
Strong public safety industry knowledge, especially fire service operations and EMS
Ability to lead large, multi-department stakeholder groups, including executive sponsors, technical staff, and represented or shift-based workforces
Formal project management discipline, including baselined scheduling, critical path management, risk and issue tracking, documented change control, and structured status reporting
Demonstrated use of AI tooling within a delivery or program management workflow
Experience translating agency operational and regulatory requirements into software delivery scope
Excellent executive-level written and verbal communication
Experience with Rocketlane or a comparable professional services delivery platform
Working knowledge of Microsoft 365, including Outlook, Teams, Word, and Excel
Ability to travel to customer sites, team events, and company offsites, up to 25 percent
Must be authorized to work for any US employer in the United States
Must successfully pass a criminal background check
Preferred: PMP or equivalent professional project/program management certification
Preferred: experience with public sector or government customers, including procurement, security review, and compliance processes
Preferred: formal program management or delivery governance experience at a SaaS organization
Preferred: change management certification or formal change adoption methodology experience
Preferred: working knowledge of Salesforce
Preferred: direct hands-on experience with Rocketlane
Preferred: Bachelor's degree or equivalent professional experience

Benefits

Comp & perks

Medical, dental, and vision coverage
FSA/HSA
401(k)
Flexible PTO
Fully remote workplace
Technology stipend
Opportunities for advancement
Other benefits and perks
Reasonable accommodation during the interview process and employment
Equal opportunity, diversity, inclusion, and respectful workplace commitment