Trainer

First Due

. Deliver exceptional customer service during all interactions with internal and external customers .

Posted 11/5/2026full-timeRemote • United StatesMid-LevelSenior💰 $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in delivering customer training and support, with a strong focus on creating instructional content and fostering long-term customer relationships. Possesses extensive firefighting/EMS experience and technical proficiency in managing software platforms relevant to the fire service.

Highest-signal resume keywords

Firefighting/EMS ExperienceCustomer Training DeliveryInstructional Content CreationProject Management ExperienceStrong Leadership Abilities

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Software Platform ManagementKnowledge Base Article CreationTraining Video ProductionAdult Learning Environment ExperienceDetail-Oriented Documentation

Soft Skills

Excellent Written CommunicationExcellent Verbal CommunicationInterpersonal SkillsOrganizational AbilitiesTime-Management Abilities

Industry Keywords

Customer ServiceCustomer SatisfactionProduct AdoptionRemote Team CollaborationCriminal Background CheckI-9 Employment AuthorizationE-Verify

About the role

Key responsibilities & impact

Deliver exceptional customer service during all interactions with internal and external customers
Conduct online and in-person training
Collaborate with customers to maximize their success with First Due products
Deliver intellectually stimulating instruction tailored to each customer's unique needs
Identify and mitigate gaps in customer knowledge
Nurture long-term customer relationships
Create knowledge base articles, release notes, training videos, and other instructional content
Serve as a subject matter expert for internal and external customers
Influence product adoption, customer satisfaction, overall engagement, and customer lifetime value
Plan, produce, write, record, and share training content covering First Due's full software suite
Report to the Director of Advisory Services

Requirements

What you’ll need

+5 years of firefighting/EMS experience
Technical experience managing or implementing software platforms within your fire department
Demonstrated excellent written, verbal communication and interpersonal skills
Experience in adult learning environments
Self-directed with strong organizational and time-management abilities
Ability to contribute and collaborate as member of a remote-based team
Project management experience
Demonstrated strong leadership abilities
Detail- and accuracy-oriented work ethic, including ability to effectively document and resolve issues
Experience creating knowledge base articles, release notes, video-based training, and other instructional content
Ability to build positive and effective work relationships with customers, co-workers, vendors, and others
Ability to travel 30% of the time to deliver in-person customer training
Must be authorized to work for any US employer in the United States
Must successfully pass a criminal background check
Must complete I-9 employment authorization verification through E-Verify

Benefits

Comp & perks

Medical, dental, and vision coverage
FSA/HSA
401(k)
Flexible PTO
Fully remote workplace
Technology stipend
Opportunities for advancement
Other benefits and perks
Reasonable accommodation during the interview process and employment
Competitive pay