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Client Support Administrator – National Clients
First Intuition. Provide excellent account service to FI clients across commercial and apprenticeship programmes .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong account service capabilities with a focus on client management, effective communication, and attention to detail. Proficient in managing bookings and reports within the accountancy and apprenticeship sectors while adhering to safeguarding policies.
Highest-signal resume keywords
Account ServiceClient ManagementAttention To DetailOrganisational SkillsSafeguarding Commitment
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Booking ManagementReport CreationRecord UpdatingInvoice ProcessingClient Support
Soft Skills
Effective CommunicationInterpersonal SkillsTime ManagementWorkload Management
Tools & Technologies
Computer Literacy
Certifications & Qualifications
DBS CheckEnhanced DBS Check
Industry Keywords
Accountancy SectorApprenticeship SectorSafeguarding PolicyPrevent Policy
About the role
Key responsibilities & impact- Provide excellent account service to FI clients across commercial and apprenticeship programmes
- Work with the Client Service Manager – National Clients to complete and send National client bookings, invoices and reports within SLAs
- Partner with Client Support Co-ordinators – National Clients to meet client needs and requirements
- Manage student course and exam bookings
- Create client reports and update records
- Support the sign-up of new apprentices and students
- Support additional work as required by management
- Collaborate with the National Client team leader, coach and tutor delivery team, and Client Service team
Requirements
What you’ll need- Effective communicator with excellent interpersonal skills
- Excellent attention to detail
- Strong organisational and time management skills
- Ability to manage own workload
- Computer literate
- Understanding of the accountancy sector
- Experience of working in the apprenticeship sector desirable
- Successful candidates must complete a DBS check; some roles require an Enhanced check
- Commitment to safeguarding young people and vulnerable adults
- Adherence to the Safeguarding and Prevent Policy
Benefits
Comp & perks- DBS check provided/required as part of safeguarding and Safer Recruitment processes
- Employment opportunities and benefits provided without discrimination on protected grounds