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Consumer Loans Operations Coordinator
First Merchants Corporation. Coordinate the development, implementation, and post-launch support of approved new products, including related processes and procedures, aligned with applicable policy, risk appetite, and established controls .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in coordinating product development and implementation within the mortgage lending sector, focusing on process improvement, operational support, and compliance with established controls. Proficient in managing vendor relationships and ensuring effective communication across various stakeholders.
Highest-signal resume keywords
Mortgage Lending ExperienceProcess Improvement CoordinationOperational Performance MonitoringVendor ManagementManagement Reporting
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Product DevelopmentImplementation SupportProcess DocumentationRisk ManagementOperational SupportData AnalysisTraining DevelopmentPipeline MonitoringModel GovernanceIssue Resolution
Soft Skills
Detail-OrientedProblem ResolutionProfessional CommunicationCollaborationCustomer Service
Certifications & Qualifications
Associates Degree
Industry Keywords
Mortgage LendingTPO PartnersFLHSVendor Management RequirementsModel Risk Management
About the role
Key responsibilities & impact- Coordinate the development, implementation, and post-launch support of approved new products, including related processes and procedures, aligned with applicable policy, risk appetite, and established controls
- Develop and deliver standardized management reporting on new product implementations, including deployment status, identified issues, and follow-up activities
- Monitor post-launch loan production and operational performance to identify issues, trends, and opportunities for process or procedural adjustments
- Coordinate onboarding and ongoing operational support for TPO partners and FLHS lenders, including job aids, procedures, training, pipeline monitoring, and live operational support
- Coordinate approved process-improvement initiatives across FLHS and partner functions, supporting implementation, documentation, communication, and adoption of process changes
- Maintain and administer the FLHS procedure library, coordinating periodic reviews and updates
- Coordinate FLHS model governance activities, including model risk management documentation, reviews, updates, and ongoing monitoring
- Coordinate responses to identified findings and track remediation activities through resolution
- Coordinate new-vendor approval activities and ongoing vendor reviews according to vendor management requirements
- Perform other duties and responsibilities as assigned
Requirements
What you’ll need- Associates degree in a related field
- 5+ years of experience in multiple facets of mortgage lending
- Ability to communicate with customers, internal co-workers, vendors and other service providers in a timely and professional manner
- Detail-oriented with an aptitude for problem resolution
Benefits
Comp & perks- Bonuses
- Medical, Dental and Vision Insurance
- 401k
- Health Savings and Flexible Spending Accounts
- Vacation/Sick Time
- Paid Holidays
- Paid Parental Leave
- Tuition Reimbursement
- Additional Benefits