Key Account Manager

First Mile | Certified B Corp

. Manage accounts allocated to the role holder .

Posted 11/4/2026full-timeNewark-on-Trent • United KingdomMid-LevelSenior💰 £40,000 - £42,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in account management within the waste industry, focusing on customer retention, growth strategies, and compliance with waste management regulations. Exhibits strong communication and problem-solving skills to enhance service delivery and drive innovative solutions.

Highest-signal resume keywords

Account ManagementCustomer Retention StrategiesWaste Management Regulation KnowledgeBusiness DevelopmentService Delivery Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Waste AuditsKPI MonitoringAccount Development PlansFinancial ForecastingData Analysis

Soft Skills

Excellent Communication SkillsInterpersonal SkillsInnovative ThinkingSelf-MotivatedProblem-Solving Skills

Tools & Technologies

CRM Software

Certifications & Qualifications

Further or Higher Education QualificationFull Driving License

Industry Keywords

Waste IndustryCircular EconomySustainabilityResource ManagementClosed-Loop Solutions

About the role

Key responsibilities & impact

Manage accounts allocated to the role holder
Ensure smooth service transitions on entry and exit from customer contracts
Maintain strong customer relationships and retain and grow existing accounts through proactive account management
Meet and exceed company margin and revenue targets through business development and value engineering of existing accounts
Improve and innovate brokered waste/resource service delivery and provide customer value
Complete and maintain Account Development Plans for each account
Understand and ensure compliance with customer contracts and SLAs
Ensure service delivery meets or exceeds customer standards and expectations
Meet customers regularly to review and improve services
Conduct regular waste audits for continual improvement
Produce customer and internal reports as required
Own retention and growth strategies
Identify and communicate risks, threats, and solutions promptly
Update company CRM with business development activity
Maintain current, signed, and retrievable contract documents
Monitor and manage KPIs, identifying actions to maintain or improve performance
Evaluate customer feedback and develop innovative solutions for projects
Maintain awareness of competitor activity and communicate feedback to the company
Identify cross-selling and upselling opportunities for waste/resource management solutions
Maintain knowledge of waste/resource management law and best practice
Provide accurate and timely business information
Contribute to financial forecasts and budgets
Assist with tender preparation and submission
Represent the company at external events, conferences, and meetings
Conduct customer meetings and site waste audits weekly
Perform other reasonable duties supporting effective account management, exceptional service, retention, and growth

Requirements

What you’ll need

Extensive experience of working within the waste industry
Proven track record of achieving successful operation, retention, and growth of existing accounts
Extensive experience in customer service/account management teams
Strong confident personality with the drive and determination to meet with customers and make a difference
Excellent written/oral communication, interpersonal and presentation skills
Ability to exhibit innovative thinking aimed at improving processes and achieving results
Desire to continuously learn, develop new skills and increase knowledge
Self-motivated and highly motivated to continually improve service delivery and value
Strong numerical skills
Ability to manage multiple relationships simultaneously
Ability to prioritise tasks and manage time/workload efficiently
Effective and efficient problem-solving skills
Knowledge of the waste industry, including closed-loop solutions, circular economy, sustainability, and resource management
Knowledge of waste management regulation, laws, and best practice
Maths and English at GCSE level or equivalent
Further or Higher Education qualification
Full driving license
Willingness to travel and work away from home location on a weekly basis

Benefits

Comp & perks

Competitive salary and benefits package
Hybrid working options
25 days annual leave per year, plus bank holidays
Comprehensive career development and training programs
Subsidised canteen and gym memberships
Employee Assistance Programme
Company Pension scheme and Life Assurance scheme
On-site parking