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IT Business Relationship Manager
First Quality. Act as the primary point of contact for the First Quality Tissue leadership team and build relationships to understand business objectives, challenges, and opportunities .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in business relationship management and IT project management within manufacturing and CPG environments, focusing on strategic alignment, process optimization, and the implementation of innovative technologies. Proven ability to bridge IT and business functions to deliver measurable outcomes while managing stakeholder expectations and project risks.
Highest-signal resume keywords
Business Relationship ManagementIT Project ManagementSAPManufacturing Execution Systems (MES)AI/ML/Analytics Systems
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
IT Strategic RoadmapsProcess OptimizationKPI TrackingChange ManagementCybersecurity Principles
Soft Skills
Excellent Communication SkillsTeam Building SkillsAbility to Work Under PressureAdaptability to Evolving TechnologyCollaborative Mindset
Tools & Technologies
ERP SystemsIoTData AnalyticsAIMachine Learning
Certifications & Qualifications
ITIL FoundationPMPBRMP
Industry Keywords
CPG ManufacturingGMP ComplianceSix-Sigma Lean ManufacturingProduction UptimeCost Reduction
Tech Stack
Tools & technologiesCyber SecurityERPIoTPMP
About the role
Key responsibilities & impact- Act as the primary point of contact for the First Quality Tissue leadership team and build relationships to understand business objectives, challenges, and opportunities
- Ensure IT strategic roadmaps align with the needs of the division
- Collaborate with division stakeholders to assess processes, identify pain points, and translate business requirements into IT strategies and solutions
- Prioritize strategic projects and day-to-day incidents between the division and IT
- Promote innovative technologies such as IoT, automation, ERP systems, and data analytics
- Partner with IT project teams on system implementations, upgrades, and integrations
- Manage project timelines, budgets, and stakeholder expectations
- Facilitate IT deployment change management through training, communication, and support
- Define and track KPIs measuring IT solution impact on production uptime, cost reduction, and time-to-market
- Identify and mitigate IT service and project risks and ensure compliance with FDA, GMP, and company policies
- Gather stakeholder feedback to refine IT services and drive process optimization
- Coordinate communication and mobilization of divisional resources during critical incidents
Requirements
What you’ll need- 5+ years of experience in business relationship management, IT project management, or a similar role
- Bachelor's degree or equivalent work experience
- 3+ years working in or supporting a manufacturing or CPG environment (preferred)
- Proven track record of bridging IT and business functions to deliver measurable outcomes
- Familiarity with IT systems commonly used in CPG manufacturing, such as SAP, MES (Manufacturing Execution Systems), or AI/ML/Analytics systems
- Knowledge of emerging technologies like AI, machine learning, or Industrial IoT
- Basic understanding of cybersecurity principles and data governance
- Excellent written and verbal communication skills
- Excellent team building skills
- Excellent motivational skills
- Ability to work under pressure and lead during crises
- Ability to manage multiple priorities in a fast-paced, deadline-driven environment
- Tenacity with style (does it the right way)
- Broad and deep business and industry knowledge
- Process mindset (Knowledge of six-sigma lean manufacturing preferred)
- Technical understanding of IS & IT concepts and systems
- Strategic thinking and business acumen specific to CPG manufacturing
- Collaborative mindset with a customer-service orientation
- Adaptability to evolving technology and industry trends
- Certifications (Preferred): ITIL Foundation, PMP, or BRMP (Business Relationship Management Professional)
Benefits
Comp & perks- Competitive base salary and bonus opportunities
- Paid time off (three-week minimum)
- Medical, dental and vision starting day one
- 401(k) with employer match
- Paid parental leave
- Child and family care assistance (dependent care FSA with employer match up to $3750)
- Bundle of joy benefit (year's worth of free diapers to all team members with a new baby)
- Tuition assistance
- Wellness program with savings of up to $4,000 per year on insurance premiums