Customer Service Advisor

First Response Finance

. Manage a portfolio of customer accounts .

Posted 10/8/2026full-timeLeigh • United KingdomMid-LevelSenior💰 £28,934 - £37,531 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong account management skills with a focus on understanding customer financial situations and making informed decisions to achieve positive outcomes. Effectively communicates payment plans and collaborates with team members to enhance customer experiences.

Highest-signal resume keywords

Account ManagementCustomer CommunicationFinancial UnderstandingDecision MakingTeam Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

ProactiveResilientCollaborativeForward ThinkerSelf-Management

Industry Keywords

Finance AgreementsCustomer AccountsPayment PlansCustomer OutcomesInbound CallsOutbound Calls

About the role

Key responsibilities & impact

Manage a portfolio of customer accounts
Take inbound and make outbound telephone calls throughout the day
Understand customers’ financial situations
Understand the complexity of finance agreements
Make sound decisions to ensure good customer outcomes
Communicate effectively with customers
Explain payment plans calculated with customers

Requirements

What you’ll need

Genuine team player who works collaboratively with colleagues and customers
Proactive, takes responsibility for learning and self-management
Forward thinker with drive to give their best and make a positive difference
Able to see the bigger picture
Resilient and unafraid to make big decisions
Must have permanent right to work in the UK

Benefits

Comp & perks

Annual company bonus scheme
Private Medical Insurance
Mental health at work training for 100% of managers
Enhanced sick pay
Cycle to work scheme
Massages
Flu vaccinations
Fruit baskets
Care days
Enhanced maternity and adoption pay
Ability to add family members to Private Medical Insurance Policy
Buying and selling holidays
One-to-one catch-ups with line managers
Company-wide bonus scheme
Enhanced pension scheme
Thousands of discounts at high street retailers
No commission structures
Internal development schemes
2x weekly personal development sessions
Hybrid working at your line manager’s discretion
Monday to Friday with one Saturday per month