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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication skills and the ability to manage customer accounts effectively while understanding complex financial situations. Exhibits resilience and proactive decision-making to ensure positive customer outcomes.
Highest-signal resume keywords
Customer Account ManagementFinancial Situation AnalysisEffective CommunicationDecision-MakingTeam Collaboration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
ProactiveResilientTeam PlayerForward ThinkerSelf-Management
Industry Keywords
Finance AgreementsCustomer OutcomesPayment PlansInbound CallsOutbound Calls
About the role
Key responsibilities & impact- Handle a busy telephone-based role
- Take inbound and make outbound calls throughout the day
- Manage a portfolio of customer accounts
- Understand customers’ financial situations
- Understand the complexity of finance agreements
- Make sound decisions to ensure good customer outcomes
- Communicate effectively with customers
- Explain payment plans calculated with customers
Requirements
What you’ll need- Genuine team player who works collaboratively with colleagues and customers
- Proactive and takes responsibility for learning and self-management
- Forward thinker with drive to give their best and make a positive difference
- Able to see the bigger picture
- Resilient and unafraid to make big decisions
- Permanent right to work in the UK
- Willingness to work Monday to Friday with one Saturday per month
Benefits
Comp & perks- Annual company bonus scheme
- Hybrid working at your line manager’s discretion
- Private Medical Insurance
- Mental health at work training for 100% of managers
- Enhanced sick pay
- Cycle to work scheme
- Massages
- Flu vaccinations
- Fruit baskets
- Care days
- Enhanced maternity and adoption pay
- Option to add family members to Private Medical Insurance Policy
- Ability to buy and sell holidays
- One-to-one catch-ups with line managers
- Company-wide bonus scheme
- Enhanced pension scheme
- Thousands of discounts at high street retailers
- No commission structures
- Internal development schemes
- 2x weekly personal development sessions