Clinical Medical Assistant – Primary Care

. Partner with clinical leadership to improve the Virtual Primary Care patient experience .

Posted 9/25/2026full-timeRemote • United StatesJuniorMid-LevelWebsite

Key responsibilities & impact

Partner with clinical leadership to improve the Virtual Primary Care patient experience
Support patients throughout their Virtual Primary Care journey through care coordination and administrative assistance
Follow established clinical protocols and workflows while supporting providers in delivering evidence-based care
Assist with patient intake, documentation, care coordination, follow-up, and other clinical support activities under provider direction
Initiate interdisciplinary and cross-functional process improvement to enhance patient experience, increase utilization, and/or lower costs
Work with Clinical Operations, Patient Experience Agents, and Product teams to develop the Virtual Primary Care offering
Process provider orders, coordinate referrals, schedule follow-up care, and assist patients with care plan instructions
Recognize clinical concerns and escalate urgent issues to the appropriate RN or provider
Participate in quality improvement activities and provide feedback to enhance clinical workflows and patient experience
Help inform long-term staffing models through feedback on scheduling needs and workflow optimization

What you’ll need

Certified Medical Assistant (CMA, RMA, CCMA, NCMA, or equivalent) required
2+ years of ambulatory, family practice, internal medicine, or primary care experience preferred
Experience supporting telehealth or virtual care highly preferred
Ability to be flexible with your schedule as needed required
Experience using electronic health records (Athena, Epic, eClinicalWorks, Elation, etc.)
Strong organizational and multitasking skills
Excellent written and verbal communication skills
Ability to work independently in a remote environment
Comfortable adapting to evolving technology and workflows

Comp & perks

Various health and medical coverage options
Dental and vision coverage
Disability and life coverage
Monthly medical waiver allowance for employees who waive medical coverage
Remote-first work environment
Flexible paid time off, including Summer Fridays
Employer match 401(k) plan
Monthly phone stipend
First Stop Health membership benefit providing Urgent Care, Mental Health, and Primary Care from the first day