Operations Representative

First Student

. Assist with working with and onboarding transportation partners.

Posted 10/13/2026full-timeRemote • Minnesota • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing transportation operations, client relations, and compliance with U.S. Department of Transportation regulations. Proficient in onboarding partners, negotiating service agreements, and improving service quality through collaboration and reporting.

Highest-signal resume keywords

Transportation Operations ManagementClient Relationship DevelopmentU.S. Department of Transportation ComplianceProposal NegotiationReport Creation and Standard Operating Procedures

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Report CreationStandard Operating ProceduresClient RetentionBusiness DevelopmentLegislation MonitoringVehicle Maintenance OversightOperational EfficiencyCustomer Service ManagementTrip ManagementStaff Equipment Management

Soft Skills

CommunicationNegotiationCollaborationProblem-SolvingInterpersonal Skills

Industry Keywords

Transportation Partner OnboardingAlternative Student TransportationSafety ProceduresFirst Student PoliciesService Quality Improvement

About the role

Key responsibilities & impact

Assist with working with and onboarding transportation partners.
Manage daily trips and assist parents and districts with their needs.
Manage daily customer operations, new client start-ups, client retention, and development.
Assist in capturing new business opportunities with current customers and new clients.
Work with internal staff on proposals and negotiate with customers.
Acquire and manage staff equipment and trip-related items, including badges and business cards.
Monitor legislation affecting alternative student transportation and assist with implementation.
Find, onboard, and develop relationships with local and national transportation providers.
Communicate and negotiate proposed routes with local service providers during school-year startup.
Oversee accounts to ensure efficient operations and customer service levels meet client expectations.
Oversee vehicle maintenance and compliance and manage a large driver and transportation partner pool.
Collaborate with internal departments on reports and programs to improve service quality, reduce costs, and increase productivity.
Use industry skills to support and grow daily transportation operations.
Perform other duties as assigned by management.

Requirements

What you’ll need

English proficiency is required.
Must be able to learn and utilize technical skills to create reports, SOPs, and assist in formulating standard practices within FirstAlt.
Must comply with U.S. Department of Transportation (DOT) regulations, company policies, and safety procedures.
Must follow First Student policies and procedures.
Must maintain a safe and efficient environment for passengers, contractors, and the non-riding public.