Operations Representative

First Student

. Assist with onboarding transportation partners and managing daily trips .

Posted 10/13/2026full-timeRemote • California • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing transportation operations, including onboarding partners, overseeing customer service, and ensuring compliance with safety regulations. Proficient in developing relationships with transportation providers and utilizing technical skills for reporting and standard practices.

Highest-signal resume keywords

Transportation Operations ManagementCustomer Service OversightCompliance MonitoringRelationship DevelopmentReport Creation

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

OnboardingCustomer Operations ManagementProposal DevelopmentLegislation MonitoringRoute NegotiationVehicle MaintenanceSOP CreationTechnical Skills Utilization

Soft Skills

CommunicationNegotiationCollaboration

Industry Keywords

Alternative Student TransportationSafety-Sensitive DrivingDrug and Alcohol TestingFirst Student Policies

About the role

Key responsibilities & impact

Assist with onboarding transportation partners and managing daily trips
Assist parents and school districts with transportation needs
Manage daily customer operations, client start-ups, retention, and development
Assist with new business opportunities, proposals, and customer negotiations
Acquire and manage staff equipment and trip-related items
Monitor legislation affecting alternative student transportation and assist with implementation
Find, onboard, and develop relationships with local and national transportation providers
Communicate and negotiate proposed routes with local service providers during school-year startup
Oversee account efficiency and customer service levels
Oversee vehicle maintenance and compliance
Manage a large driver and transportation partner pool
Collaborate with internal departments on reports and programs to improve service quality, reduce costs, and increase productivity
Maintain a safe and efficient environment for passengers, contractors, and the public
Use industry skills to support and grow transportation operations

Requirements

What you’ll need

English proficiency required
Must be able to learn and utilize technical skills to create reports, SOPs, and assist in formulating standard practices
Must comply with First Student policies and procedures
In Washington, safety-sensitive driving and technician positions are subject to drug and alcohol testing, including cannabis

Benefits

Comp & perks

Drug-free workplace
Equal employment opportunity
Consideration for qualified applicants with criminal histories consistent with applicable fair chance laws