Operations Representative

First Student

. Assist with onboarding transportation partners and managing daily trips .

Posted 11/9/2026full-timeRemote • Texas • United StatesMid-LevelSenior💰 $55,000 - $65,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing transportation operations, including onboarding partners, overseeing compliance with U.S. Department of Transportation regulations, and enhancing customer service levels. Proficient in developing relationships with transportation providers and collaborating with internal departments to improve service quality and operational efficiency.

Highest-signal resume keywords

Transportation Operations ManagementU.S. Department Of Transportation ComplianceCustomer Service ManagementRelationship DevelopmentReport Creation And SOP Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Onboarding Transportation PartnersManaging Daily TripsCapturing New Business OpportunitiesPreparing ProposalsMonitoring LegislationVehicle Maintenance OversightCompliance ManagementTechnical Skills Utilization

Soft Skills

CommunicationNegotiationCollaboration

Industry Keywords

Transportation ProvidersClient Start-UpsAccount EfficiencyService Quality ImprovementSafety Compliance

About the role

Key responsibilities & impact

Assist with onboarding transportation partners and managing daily trips
Assist parents and districts with transportation needs
Manage daily customer operations, client start-ups, retention, and development
Assist with capturing new business opportunities and preparing proposals
Acquire and manage staff equipment and trip-related items
Monitor legislation affecting alternative student transportation and assist with implementation
Find, onboard, and develop relationships with local and national transportation providers
Communicate and negotiate proposed routes with local service providers during school-year startup
Oversee account efficiency and customer service levels
Oversee vehicle maintenance and compliance and manage driver and transportation partner pools
Collaborate with internal departments on reports and programs to improve service quality, reduce costs, and increase productivity
Maintain a safe and efficient environment for passengers, contractors, and the public
Follow First Student policies and procedures and support daily transportation operations

Requirements

What you’ll need

English proficiency
Ability to learn and utilize technical skills to create reports and SOPs
Ability to work with transportation providers, customers, internal departments, and regulatory/client policies and procedures
Compliance with U.S. Department of Transportation (DOT) regulations and applicable federal, state, and local requirements