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Service Technician
Fisher & Paykel Appliances. Deliver outstanding customer experiences while representing the Fisher & Paykel brand in customers' homes .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in diagnosing and repairing appliances while delivering exceptional customer service. Proficient in using diagnostic tools and maintaining compliance with safety and quality standards.
Highest-signal resume keywords
Appliance ServicingHVAC ExperienceFault-Finding SkillsCustomer Service SkillsTechnical Trade Qualification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingRepairing AppliancesDiagnosing IssuesTesting EquipmentService Documentation
Soft Skills
Communication SkillsIndependenceCollaboration
Tools & Technologies
Diagnostic ToolsService Management ToolsMobile Technology
Certifications & Qualifications
Relevant Appliance Service QualificationCurrent Driver's Licence
Industry Keywords
RefrigerationGasPlumbingElectricalSafety Standards
About the role
Key responsibilities & impact- Deliver outstanding customer experiences while representing the Fisher & Paykel brand in customers' homes
- Diagnose, troubleshoot, repair, and test appliances and other supported products within training, capability, and licensing requirements
- Explain diagnoses, recommendations, and repair outcomes to customers
- Use approved diagnostic tools, technical information, and repair methods
- Maintain accurate job records, service documentation, and parts usage information
- Manage van stock, tools, testing equipment, and company assets
- Collaborate with technical support, service operations, and training teams
- Identify recurring product or service issues and provide feedback for continuous improvement
- Maintain safety, compliance, and professionalism standards
Requirements
What you’ll need- Experience diagnosing and repairing products in a customer-facing technical service environment
- HVAC, refrigeration, appliance servicing, electrical, gas, plumbing, or related technical trade experience
- Strong fault-finding and troubleshooting skills
- Ability to work independently and manage your own schedule effectively
- Excellent customer service and communication skills
- Confidence using digital systems, mobile technology, and service management tools
- Strong commitment to safety, quality, and continuous improvement
- Relevant appliance service, electrical, refrigeration, HVAC, gas, plumbing, or technical trade qualification
- Current licences, registrations, endorsements, or certifications relevant to the work undertaken
- Current driver's licence
Benefits
Comp & perks- Ongoing product and technical training
- Opportunity to expand expertise across multiple product categories
- Supportive leadership and collaborative team environment
- Career development opportunities within a global organisation
- Generous employee product discounts for you, your friends, and family