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FISPAN

Documentation & Enablement Specialist

FISPAN

. Write and maintain high-quality API documentation, product training guides, and How-To articles for embedded banking tools .

Posted 10/9/2026full-timeVancouver • CanadaMid-LevelSenior💰 CA$65,000 - CA$68,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in technical writing and documentation management, with proficiency in tools like Confluence and Jira. Capable of translating complex technical concepts into accessible content for diverse audiences while maintaining high attention to detail.

Highest-signal resume keywords
Technical WritingJira Task ManagementConfluence DocumentationAPI DocumentationTraining Material Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Technical WritingAPI DocumentationMarkdownBasic HTML/CSSVisual Content CreationDocumentation Lifecycle ManagementData Analysis for DocumentationLMS Platform DevelopmentVersion Control (Git)Cross-Functional Collaboration
Soft Skills
Attention to DetailCommunication SkillsCollaborationAbility to Simplify Complex ConceptsProject Management
Tools & Technologies
JiraConfluenceArchbeeZendeskVimeoNavattic
Certifications & Qualifications
Bachelor’s Degree in English or CommunicationsBachelor’s Degree in Technology or Related Field
Industry Keywords
Embedded Banking ToolsERP SystemsBanking APIsCustomer SuccessProduct Development

Tech Stack

Tools & technologies
ERP

About the role

Key responsibilities & impact
  • Write and maintain high-quality API documentation, product training guides, and How-To articles for embedded banking tools
  • Use documentation tools such as Archbee, Markdown, Confluence, or a dedicated CMS to manage reviews and deliver customer-facing product documentation
  • Manage the documentation lifecycle for new product releases
  • Use Jira to track progress, manage documentation sprints, and synchronize enablement materials with product development cycles
  • Work with Product teams to translate complex technical features into documentation and training materials for technical and non-technical audiences
  • Develop and design training materials using the LMS platform
  • Create interactive product demos and self-guided tours using Navattic
  • Maintain and optimize internal knowledge bases such as Confluence
  • Keep external-facing documentation current and up to date
  • Gather feedback and use data to identify gaps in documentation, training, and interactive demo effectiveness
  • Collaborate across Product, Engineering, and Customer Success

Requirements

What you’ll need
  • Exceptional ability to explain complex technical concepts simply and professionally
  • Proven track record collaborating across cross-functional teams
  • Advanced experience with Jira for task management and tracking
  • Experience with documentation tools such as Confluence, Zendesk, or Vimeo
  • Proven experience in technical writing or professional documentation
  • Portfolio samples preferred
  • Comfort with Markdown, basic HTML/CSS, or version control (Git)
  • Experience with ERP systems or banking APIs is a strong asset
  • Ability to create clean, professional visual content such as diagrams, screen recordings, or UI/UX mockups
  • High attention to detail and ability to manage multiple documentation projects simultaneously
  • Ability to explain technical concepts to a non-technical audience
  • A Bachelor’s degree in English or Communications, Technology or related field
  • Ability to work from the downtown Vancouver office in the Guinness Tower
  • Experience with AI technology or automation is a plus

Benefits

Comp & perks
  • Semi-annual bonus plan
  • Mentorship and professional network development
  • Career ownership, autonomy, and leadership development
  • Best-in-Class Equipment: The most modern MacBook and Apple equipment
  • Access to building fitness center
  • Work-From-Anywhere policy
  • Family leave top-up program
  • Fully stocked cupboards
  • Weekly catered team lunches
  • Daily JJ Bean coffee runs
  • Extended health and dental benefits
  • Paid time off
  • Savings and retirement plan matching
  • Parenthood top-up
  • Mentorship programs and leadership series
  • Support for career development, wellbeing, and personal growth