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About the role
Key responsibilities & impact- Assess business and implementation risks with internal and external customer teams
- Guide technical integration processes and assist with technical problem solving
- Manage internal resources to resolve customer issues
- Coordinate project timelines, tasks, and development efforts with engineering and customer teams
- Manage implementation projects and keep customers on plan and schedule
- Identify and mitigate risks, unknowns, and implementation hindrances
- Develop repeatable and scalable processes to improve project quality and delivery
- Manage multiple concurrent projects of differing sizes and complexity
- Build partnerships with cross-functional leads
- Act as the primary contact for planning and implementations through client engagement
- Report on implementation timelines, tasks, deliverables, and status
- Implement bank onboardings
- Lead post-contract overview sessions and communication workflow mapping
- Coordinate customer support processes and creation of training materials and articles
- Contribute lessons learned to the internal knowledge base
- Maintain current product and feature knowledge
- Track progress against milestones, budgets, and performance indicators
- Prepare internal and external project reports
- Update project timelines and highlight slipping items
- Monitor project tasks and hours to maximize monthly revenue
- Maintain alignment with Finance and Accounting on revenue recognition best practices
- Share product feedback with Product and Engineering teams
- Gather, document, and verify customer solution requirements
Requirements
What you’ll need- Diploma in Business Administration or equivalent
- Approximately 2-3 years of Project Management Experience
- 1+ years of hands-on implementation experience with SaaS application
- Ability to maintain high-quality service delivery and documentation
- Ability to work independently and with a team
- Ability to work in a fast-paced, deadline-driven start-up environment
- Strong written and oral communication skills
- Presentation capabilities
- Ability to articulate complex technical information clearly
- Strong analytical skills to solve and model complex business requirements and make recommendations on best practices
- Experience with project management tools such as Wrike, Jira, and Confluence
- Experience with Payments and API Integrations
- Experience with Accounting Systems
Benefits
Comp & perks- Semi-annual bonus plan
- Modern MacBook and Apple equipment
- Access to downtown Vancouver office building fitness center
- Work-From-Anywhere policy
- Family leave top-up program
- Extended health and dental benefits
- Paid time off
- Savings and retirement plan matching
- Parenthood top-up
- Mentorship programs
- Leadership series
- Fully stocked cupboards
- Weekly catered team lunches
- Daily JJ Bean coffee runs
- Career development support
- Wellbeing and personal growth support