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Customer Success Assistant – N1
FIT Economia de Energia. Provide initial (Level 1) support to customers .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong verbal and written communication skills while providing Level 1 customer support. Proficient in using HubSpot and Blip to enhance customer interactions and ensure a positive experience.
Highest-signal resume keywords
Level 1 Customer SupportStrong Verbal Communication SkillsStrong Written Communication SkillsKnowledge Of HubSpotKnowledge Of Blip
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Attention To DetailCustomer Service Orientation
Certifications & Qualifications
High School Diploma
Industry Keywords
Customer ExperienceEscalation ProceduresRotating ScheduleIn-Person TrainingCommission Structure
About the role
Key responsibilities & impact- Provide initial (Level 1) support to customers
- Offer immediate assistance and answer questions clearly and efficiently
- Handle requests with care and attention
- Escalate requests to the appropriate department when necessary
- Provide customers with a positive and efficient experience
Requirements
What you’ll need- High school diploma
- Strong verbal and written communication skills
- Knowledge of HubSpot and Blip
- Availability to work weekends and holidays on a rotating schedule
- Availability for in-person training Monday through Friday, from 8:00 a.m. to 6:00 p.m., during the first 45 days
- After training, availability to work from 2:00 p.m. to midnight or from noon to 10:00 p.m.
- Agreement to a compensation structure consisting of a minimum fixed salary plus commission based on goal achievement
Benefits
Comp & perks- Meal/Food Allowance
- Flexible Mobility Allowance, usable as a Transit Pass or Fuel Allowance
- Birthday Month Day Off
- Savings on Electricity Bills
- SulAmérica Health Plan with nationwide coverage, private-room accommodation, and copayments
- Dental Plan
- Life Insurance
- Gympass | Wellhub, with free access to the Starter and Basic plans
- Discount on Pet Health Plans
- University Partnerships
- Discounts on Language Courses
- Internal Development Platform with courses, content, and learning paths
- Food and Dining Benefits Platform
- Shopping Club with exclusive discounts and special offers