Bilingual Member Support Specialist

Five Star Solutions

. Serve as the first point of contact for members, clients, or customers .

Posted 9/23/2026full-timeRemote • United StatesMid-LevelSenior💰 $16 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates fluency in English and Spanish, with strong verbal and written communication skills. Proficient in CRM and case management systems, ensuring accurate documentation and a positive customer experience.

Highest-signal resume keywords

Fluency In English And SpanishCustomer Service ExperienceCRM ProficiencyStrong Communication SkillsAttention To Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceCase ManagementData EntryDocumentationProblem ResolutionMulti-taskingWorkflow ComplianceRecord KeepingTime ManagementPhone Communication

Soft Skills

Active ListeningInterpersonal SkillsEmpathyOrganizational SkillsTeam Collaboration

Tools & Technologies

CRM SystemsCustomer Support Systems

Certifications & Qualifications

High School Diploma Or Equivalent

Industry Keywords

Call CenterCustomer ExperienceService-Level ExpectationsData IntegrityCustomer Inquiries

About the role

Key responsibilities & impact

Serve as the first point of contact for members, clients, or customers
Handle inbound and outbound phone calls professionally and efficiently
Respond to customer inquiries via text, email, and other communication channels
Create, update, and manage customer cases within company systems
Document all interactions accurately and completely
Resolve routine customer issues and inquiries at first contact whenever possible
Escalate complex issues to the appropriate team when necessary
Follow established processes, workflows, and compliance requirements
Maintain accurate records and ensure data integrity
Monitor open cases and follow up as needed for timely resolution
Meet quality, productivity, and service-level expectations
Collaborate with internal teams to resolve customer concerns
Provide a positive, empathetic, and professional customer experience

Requirements

What you’ll need

Must speak, read, and write fluently in English and Spanish
High school diploma or equivalent
Minimum 1 year of customer service, call center, support, or case management experience preferred
Strong verbal and written communication skills
Excellent active listening skills
Strong interpersonal and relationship-building abilities
Ability to communicate clearly, professionally, and empathetically
Strong attention to detail and commitment to accuracy
Ability to manage multiple tasks and priorities simultaneously
Strong organizational and time-management skills
Ability to work independently and as part of a team
Proficiency with CRM, case management, or customer support systems
Basic computer and data-entry skills
Must reside in one of the listed states: Alabama, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming

Benefits

Comp & perks

Shift differential: extra $1/hour for nights and weekends
Paid training, typically 1–2 weeks
Full-time, 40 hours per week
Benefits eligibility on the first of the month after 60 days
Equal Opportunity Employer; Veterans/Disabled/LGBT employer
E-Verify program participation