Bilingual Member Support Specialist

Five Star Solutions

. Serve as the first point of contact for members, clients, or customers .

Posted 9/23/2026full-timeRemote • United StatesMid-LevelSenior💰 $16 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to communicate fluently in English and Spanish. Proficient in managing customer inquiries and cases while ensuring data integrity and compliance with established processes.

Highest-signal resume keywords

Bilingual Communication (English and Spanish)Customer Service ExperienceCRM ProficiencyAttention to DetailOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceCase ManagementData EntryPhone CommunicationEmail CommunicationText CommunicationProblem ResolutionDocumentationWorkflow ComplianceTime Management

Soft Skills

Active ListeningInterpersonal SkillsEmpathyRelationship BuildingProfessional Communication

Tools & Technologies

CRM SystemsCustomer Support Systems

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Call CenterCustomer SupportData IntegrityService-Level ExpectationsQuality Assurance

About the role

Key responsibilities & impact

Serve as the first point of contact for members, clients, or customers
Handle inbound and outbound phone calls professionally and efficiently
Respond to customer inquiries via text, email, and other communication channels
Create, update, and manage customer cases within company systems
Document all interactions accurately and completely
Resolve routine customer issues and inquiries at first contact whenever possible
Escalate complex issues to the appropriate team when necessary
Follow established processes, workflows, and compliance requirements
Maintain accurate records and ensure data integrity
Monitor open cases and follow up as needed to ensure timely resolution
Meet quality, productivity, and service-level expectations
Collaborate with internal teams to resolve customer concerns
Provide a positive, empathetic, and professional customer experience

Requirements

What you’ll need

Must speak, read, and write fluently in English and Spanish
High school diploma or equivalent
Minimum 1 year of customer service, call center, support, or case management experience preferred
Strong verbal and written communication skills
Excellent active listening skills
Strong interpersonal and relationship-building abilities
Ability to communicate clearly, professionally, and empathetically
Strong attention to detail and commitment to accuracy
Ability to manage multiple tasks and priorities simultaneously
Strong organizational and time-management skills
Ability to work independently and as part of a team
Proficiency with CRM, case management, or customer support systems
Basic computer and data-entry skills
Must reside in one of: Alabama, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming
Must be available to work 10:00am–8:00pm EST, Monday–Friday

Benefits

Comp & perks

Shift differential of $1/hour for nights and weekends
Paid training, typically 1–2 weeks
Full-time, 40 hours per week
Benefits eligibility on the first of the month after 60 days