Bilingual Outbound Enrollment Agent

Five Star Solutions

. Make outbound calls to eligible health-plan members using an automated dialing system .

Posted 9/18/2026full-timeRemote • Alabama • United StatesMid-LevelSenior💰 $17 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong verbal communication and active listening skills while engaging health-plan members in enrollment discussions. Proficient in navigating CRM systems, particularly Salesforce, and maintaining accurate documentation in compliance with privacy procedures.

Highest-signal resume keywords

Outbound Calling ExperienceSalesforce CRM NavigationVerbal Communication SkillsAttention to DetailBilingual in English and Spanish

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Outbound CallingEnrollment ProceduresDocumentation SkillsCustomer ServiceSales Techniques

Soft Skills

Active ListeningEmpathetic CommunicationProfessionalismPatienceIndependence

Tools & Technologies

Salesforce CRMAutomated Dialing SystemComputer Applications

Industry Keywords

Health Plan EnrollmentPrivacy ProceduresCompliance StandardsCall Center ExperienceCustomer Engagement

About the role

Key responsibilities & impact

Make outbound calls to eligible health-plan members using an automated dialing system
Follow established scripts and enrollment procedures accurately
Engage members in professional, friendly, and conversational discussions
Explain program benefits and enrollment opportunities clearly
Address common questions and objections while keeping conversations focused on enrollment
Navigate Salesforce CRM and other required systems while speaking with members
Reference general health or prescription-related information already provided in the system without independently collecting sensitive health information
Document call outcomes and enrollment activity accurately
Meet established quality, productivity, and enrollment goals
Protect member information and follow required privacy and compliance procedures

Requirements

What you’ll need

Previous outbound calling, call center, customer service, sales, or enrollment experience preferred
Strong verbal communication and active listening skills
Ability to follow a structured script while maintaining a natural conversation
Ability to handle questions, hesitation, and objections
Professional, patient, and empathetic communication style
Comfort working with CRM systems and multiple computer applications
Strong attention to detail and accurate documentation skills
Ability to work independently in a remote environment
Reliable attendance and commitment to meeting performance expectations
Fluent speaking, reading, and writing in English and Spanish
Must reside in Alabama, Florida, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Missouri, Nebraska, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming

Benefits

Comp & perks

$1 differential for nights and weekends
Incentives
Paid training, typically 1 week in length
Full-time, 40 hours per week
Benefits eligibility on the first of the month after 60 days