Bilingual Outbound Enrollment Agent

Five Star Solutions

. Make outbound calls to eligible health-plan members using an automated dialing system .

Posted 9/18/2026full-timeRemote • Alabama • United StatesMid-LevelSenior💰 $17 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong verbal communication and active listening skills while engaging health-plan members in enrollment discussions. Proficient in using Salesforce CRM and adhering to privacy and compliance procedures to ensure accurate documentation and member information protection.

Highest-signal resume keywords

Outbound Calling ExperienceSalesforce CRM ProficiencyFluency in English and SpanishAttention to DetailCustomer Service Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Strong Verbal CommunicationActive ListeningEmpathetic CommunicationAbility to Handle ObjectionsProfessional and Patient Demeanor

Tools & Technologies

Salesforce CRMAutomated Dialing System

Industry Keywords

Health-Plan EnrollmentCall Center ExperienceCustomer ServicePrivacy ComplianceDocumentation Skills

About the role

Key responsibilities & impact

Make outbound calls to eligible health-plan members using an automated dialing system
Follow established scripts and enrollment procedures accurately
Engage members in professional, friendly, and conversational discussions
Explain program benefits and enrollment opportunities clearly
Address common questions and objections while keeping conversations focused on enrollment
Navigate Salesforce CRM and other required systems while speaking with members
Reference general health or prescription-related information already provided in the system without independently collecting sensitive health information
Document call outcomes and enrollment activity accurately
Meet established quality, productivity, and enrollment goals
Protect member information and follow required privacy and compliance procedures
Work Monday–Friday between 7:30 AM and 6:00 PM Pacific Time, with one Saturday per month

Requirements

What you’ll need

Previous outbound calling, call center, customer service, sales, or enrollment experience preferred
Strong verbal communication and active listening skills
Ability to follow a structured script while maintaining a natural conversation
Ability to handle questions, hesitation, and objections confidently
Professional, patient, and empathetic communication style
Comfortable working with CRM systems and multiple computer applications
Strong attention to detail and accurate documentation skills
Ability to work independently in a remote environment
Reliable attendance and commitment to meeting performance expectations
Fluency in speaking, reading, and writing English and Spanish
Must reside in AL, FL, GA, ID, IA, IN, KS, LA, MI, MS, MO, NE, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, or WY

Benefits

Comp & perks

$1 differential for nights and weekends
Incentives
Paid training, typically 1 week in length
Full-time, 40 hours per week
Benefits eligibility beginning the first of the month after 60 days